Empathetic Care Flashcards
What is empathetic care
to recognise and validate a patients fear, anxiety, pain and create a caring environment by expressing empathy
What are the benefits of showing empathy
better patient outcomes and improved patient satisfaction
improved patient compliance and better communication
What is person centered care
when a patient needs and feelings are identified and care is tailored to their needs and the patient has a say in the decisions
What is holistic care
providing support that meets all the patients Physical, intellectual, Emotional and Social needs
Define and compare Compassion, Sympathy and Empathy
Compassion is the desire to lessen the suffering of another person
Sympathy is a emotional response to another persons suffering and understanding something bad has happened to them
Emapthy is a intellectual perspective with emotinal perspective
Compassion and Sympathy are reactive responses whereas empathy is a skill that can be learned and developed
How can you show empathy
E= eye contact M= facial expression P=posture A= affection T= tone of voice H= hearing and listening Y = your response
Provide examples of non- empathetic behaviour
disempowerment infantilization labelling intimidation Mockery Invalidation
How can you show a patient you care
introduce yourself properly
address them by their preferred name
sit at eye level
pay attention and show active listening skills
use touch where appropiate
maintain their privacy
acknowledge their feelings and show empathy
What is fraility
age related process of physiologicsl decline associated with an increased risk of hospitalisation and nursing home admission
What care considerations should be made for the elderly
acknowledge the importance of maintaining dignity and their emotional and physical well-being,
establish what levels of support they require and enable as much independency as possible
What considerations should you make for elderly patients
consider if the environment has adequate lighting , any trip hazard or long walking distances
consider if manual handling is require s
consider if they have any hearing or vision loss
will they need help getting changed
What are the care recommendations for patients with dementia
adjust the environment to remove excess stimuli
provide patient centered care
esnsure patient is accompanied by someone known to them
encourage them to bring music if it settles them
maintain the patients dignity
speak to them directly using simple sentences and avoid moving around when talking
What are the care recommendations for paediatric patients
for young babies involve the carers as much possible
use distraction techniques
avoid immobilisation as much as possible
consider imaging after feeds
for young children use distraction techniques, explain what your doing using child friendly terms, ask parents to assist with immobolisation, maintain eye contact and use appropriate tone of voice
