Anger Management

Question 1

why is it important that we can recognise when someone is angry

Answer 1

we can adjust our style of communication to defuse their anger an prevent them becoming angrier

Question 2

How can we adjust our communication when a patient is angry

Answer 2

talk in a calm tone and remain composed. Adopt a professional and relaxed body language

Question 3

How should you attempt to understand and acknowledge a patients anger

Answer 3

listen to their explanation and demonstrate active listening skills by maintaining eye contact and nodding

acknowledge their anger

apologies if there is a error but don’t allow enable them to wrongly blame

Question 4

What to avoid when speaking to angry patients

Answer 4

suggesting a quick fix
getting angry
being defensive

Question 5

How can you manage patient anger in the clinical environment

Answer 5

have excellent patient communication and information sources such as:

visible sinage for patients 
having up to date notice boards 
announcements about waiting times 
apologise for room breakdowns 
prioritise speed and effiecy of work 
introduce yourself by name and occupation

Question 6

How can we manage our anger

Answer 6

be aware of our own triggers
be aware of factors which can trigger others
acknowledge signs of anger in others and act accordingly

Question 6

How can we manage our anger

Answer 6

be aware of our own triggers
be aware of factors which can trigger others
acknowledge signs of anger in others and act accordingly

Question 7

How can we manage anger between staff in an Xray department

Answer 7

improve staff comminication
maintain professionalism
teamwork
follow polices and protocols