Assertiveness

Question 1

What is communication?

Answer 1

The imparting or exchanging of information by speaking, writing, or using some other medium…it is the successful…sharing of ideas and feelings

Question 2

Why is communication important

Answer 2

Communication can influence all our relationships.

A lack of effective communication can lead to disputes.

Effective communication is an essential part of having successful personal and work based relationships.

Question 3

What are the 4 communication styles

Answer 3

Passive, agressive, passive-agressive and asserive

Question 4

What is passive communication?

Answer 4

The passive style of communicating is all about keeping our head down and avoiding conflict

Question 5

What is aggressive communication

Answer 5

Aggressive communication is when we use our words to force others to do what we want

Question 6

What is passive aggressive communication

Answer 6

It is a combination of passive and aggressive it’s used to express our frustration while avoiding consequences

Question 7

What is assertive communication

Answer 7

Assertive communication is clearly and honestly saying what we want whilst respecting other people in the way that we communicate.

Question 8

What is assertivenes

Answer 8

Assertiveness is a word used to describe a positive way of behaving and communicating with others.Assertiveness includes being able to set boundaries, say ‘no’ to others in an appropriate way and accept the consequences of this

Question 9

What are assertive behaviours

Answer 9

Having an upright, relaxed but not stiff posture
Behaving in a self-assured manner
Maintaining direct eye contact
Being open and affable
Remaining calm even under provocation
Using a firm clear voice
Showing honest emotions
Being respectful in their communication

Question 10

What are the advantages of assertive behaviours

Answer 10

It allows us to express our thoughts and feelings
It encourages mutual respect
It can increase our feeling of self-confidence and self-belief
It helps us to get the things that we want without hurting others
It helps us to learn to compromise
It prevents us from feeling as if we are being taken advantage of

Question 11

What could prevent someone from being assertive

Answer 11

A fear of being rejected
Fear of being criticised
Considered unfeminine/not masculine enough
Considered emotional
Being seen as pushy
Considered uptight/under pressure (stressed out)
Misunderstood
Taken advantage of.
Insecure about their abilities as practitioners