CPT 6 - PRINCIPLES OF EMPLOYEE INTERVIEWING Flashcards
is an interchange of views and ideas between two or more persons. Its primary purpose is to obtain or impart information or influence attitudes or behavior.
An interview
An interview is an interchange of views and ideas between two or more persons. Its primary purpose is to
obtain or impart information or influence attitudes or behavior.
Skillful supervisors learn about their subordinates by hearing about them, by analyzing their work through the inspection process, by observing their
performance, but mostly by ________—the last being one of their most important activities.
talking with and listening to them
According to Reid, “____ is an art whereby, through the use of questioning and observation, the truth is elicited from a suspect by sound reasoning and understanding without the use of threats or promises.”
Interrogation
MAJOR FUNCTIONS OF THE INTERVIEW
- obtain information
- communicate or give information
- motivate employees for the purpose of improving cooperation, production, or performance;
- help solve personal and group problems through the consultation process;
- appraise the past, present, or future situation of the employee
In each interview, the person being interviewed should be the central figure at all times.
This employee-centered characteristic requires that the supervisor suppress any tendency
to be the dictator and actively engage in the ________ role.
“understanding listener”
____ is a primary qualification for the position of first-line supervisors.
Skill in listening
There is ample evidence that the best listeners are the best interviewers. This conclusion applies to the criminal investigator and the supervisor-interviewer
mainly because good listening, like good interviewing, requires
patience, restraint, and a
degree of insight.
is a by-product of listening, through which one gains some insight into the speaker’s desires, ideas, concepts, and attitudes. It is not a passive but an active function, which requires that the listener be actively attentive
to what is said. It requires effort to listen actively and involves much more than hearing only that which one wants to hear.
Understanding
In order that listening may be truly rewarding to the interviewers, it must be accompanied by an effort to understand what the speakers are really saying, to understand what they really mean. This requires not only that the interviewers listen carefully to the declared problem but also that they be observant to the ____ that might indicate the real problem.
hidden clues
Up to ____of any message is nonverbal; these communications, called ____ often speak more clearly than words.
two-thirds
/
“body language,”
Employment of the active listening technique is often difficult for supervisors simply
because they are not aware that the final objective of interviewing cannot be accomplished until the first objective of ________has taken place.
listening and understanding
In order to gain real understanding, two things must exist: ____________—their problem situation and the degree of their involvement in that situation—and ____________designed to make such understanding possible.
a sincere desire on the part of the interviewer to gain a better understanding of others
/
a forthright approach to the interview
In order to gain real understanding, two things must exist: a sincere desire on the part of
the interviewer to gain a better understanding of others—their problem situation and the
degree of their involvement in that situation—and a forthright approach to the interview
designed to make such understanding possible. Basically, this involves sensitivity on the part of the interviewer not only to the interviewee’s words but also to the
underlying feelings, attitudes, and motives.
Interviewers should recognize the basic psychological aspects involved in the communication process and should avoid conditions that produce barriers or lead to faulty conclusions. They should be aware that their judgment cannot be sound if they are based on appearances alone. This factor, often called the ____, simply implies that because persons look alike, one cannot accurately assume they will react alike. Thus, each individual will require
an independent approach in the interview.
halo effect
TYPES OF PERSONNEL INTERVIEWS
- Informal Interview
- Employeement Interview
- Progress Interview
- Grievance Interview
- Problem-Solving Interview
- Disciplinary Action Interview
- Separation Interview
You lead by your feet being constantly on the ground and constantly visible to your
staff—in other words, managing (leading) by walking around
(MBWA).
Progress interviews can be used effectively to inform employees of their progress, to review their past performance, and to give constructive guidance concerning improvement required. The objective of the interview is to aid the employee to engage in
self-appraisal.
Often called a counseling session interview, its function might be likened to that performed by a police chaplain or a police counselor
Problem-Solving Interview
“Some supervisors occasionally need to be reminded that the fundamental responsibility for direction and control rests with the ________ at the operational level, not with the law enforcement executive.”
immediate supervisor
