CPT 1 - THE SUPERVISOR'S ROLE

Question 1

denotes the process of directing
and controlling people and things so that organizational objectives can be
accomplished.

Answer 1

management

Question 2

as part of the management process, refers to the act of
overseeing people. It is an activity that takes place at all levels in an organization
except at the work level,

Answer 2

Supervision

Question 3

Leadership expert_____________ said, “If you lead people well and help
members of your team to become effective leaders, a successful career path is almost
guaranteed.”

Answer 3

John C. Maxwell

Question 4

Supervisors must be experts in handling employees to be successful leaders. To this end,
they must develop the art of ___________________________________________________ to proper goals in such a way as to obtain subordinates’ obedience, confidence,
respect, and loyal cooperation.

Answer 4

influencing others, coordinating subordinates’ efforts, and
directing people

Question 5

Supervisors must be experts in handling employees to be successful leaders. To this end,
they must develop the art of influencing others, coordinating subordinates’ efforts, and
directing people to proper goals in such a way as to obtain subordinates’ ______________

Answer 5

obedience, confidence,
respect, and loyal cooperation.

Question 6

The supervisor will realize, as David Lieberman explains, that morale cannot
be achieved through ________. They can influence it, however, if understood that
people are interested in themselves and in the things that affect them.

Answer 6

incentive or policy