Consumer Studies Flashcards
Name the 4 consumer protection acts
Sale of goods and supply of services act 1980
Consumer protection act 2007
Electronic commerce act 2000
Consumer credit act 1995
What is the sale of goods and supply of services act 1980
Covers goods, services and illegal signs and guarantees
How does the sogasos monitor goods
Must be of merchantable quality
Fir for purpose
As described
Correspond to sample
How does sogasos monitor services
Must be supplied with someone of necessary skill
Must be supplied with diligence and care
Must be supplied with good quality materials
According to sogasos what does the amount pf compensation depend on
Time between purchase and avail
How serious the fault is
How quickly the product was returned
What is a guarantee
Written contract between the manufacturer and the consumer that states what will happen if a fault arises and during what time period
What must a guarantee clearly state
Description of product Name and address of who will repair Duration of guarentee Procedure to follow when making a claim Charges that may apply
What does the consumer protection act do
Protects against false or misleading claims
Eg made in ireland if not
24 hrs if not
50% if not
What does the electronic commerce act 2000 do
Provides same legal recognition of contracts signatures documents and evidence in court
What are the statutory consumer protection agencies
Competition and consumer protection commission Ombudsman Citizens information bord National standards authority ireland European consumer centre
What does the competition and consumer protection commission do
Enforced consumer protection legislation and investigates breaches
Enforces irish and european competition law in ireland
Informs consumers about rights and personal finance
Has a helpline
Advises governments and agencies on how proposed legislation or regulations could affect market in terms of customer welfare
What does the office of ombudsman do
Investigates complaints made by members of the public
What is the complaint process
Consumer lodges a complaint which is examined and determined if it needs an investigation
It makes a recommendation that is not legally binding
What does the citizens information board do
Information and advice to consumers including on social welfare, family law and housing, rights
Also has money advice and budgeting service
What does the national standards authority of ireland do
Enforced quality snd safety standards on goods and services
Runs the ISO9000 scheme which is internationally recognised
