Consumer Studies

Question 1

WHAT IS A SERVICE?

Answer 1

A job done for you. Eg: The dentist, hairdressers.

Question 2

RIGHT

Answer 2

Something you are entitled to.

Question 3

RESPONSIBILITY

Answer 3

Everyone has these. Things one has to do.

Question 4

RIGHTS AND RESPONSIBILITIES

Answer 4

The right to choice-Responsibility to make good choices.
Right to accurate info-Responsibility to read labels.
Right to safety-Responsibility to heed warnings.
Right to redress-Responsibility to know your rights.

Question 5

WHAT’S A MONOPOLY

Answer 5

Where one supplier/manufacturer provides a service and there is no competition. They are the most popular.

Question 6

QUALITY CONTROL

Answer 6

A series of tests carried out to make sure products are of merchantable quality.

Question 7

SALE OF GOODS AND SUPPLY OF SERVICES ACT 1980

Answer 7

States that: Goods should be of merchantable quality, be as described (in ads or on label), correspond with samples (items must match).
Services: Supplier should have correct qualifications, supplier will be careful, materials used will be safe, any good should be of merchantable quality.

Question 8

WHAT IS A GUARANTEE?

Answer 8

A promise made by the manufacturer to make good any faults in an item for a specific period of time after purchase.

Question 9

CONSUMER INFORMATION ACT 1978

Answer 9

To protect consumers against false or misleading claims about goods, services or prices.

Question 10

IT’S AN OFFENCE FOR A SELLER TO:

Answer 10

Make fake claims on prices.
Advertise a misleading price reduction.
Make misleading claims about goods or services.

Question 11

STATUTORY (GOVERNMENT) AGENCIES

Answer 11

National Consumer Agency
Ombudsman
Small Claims Court

Question 12

VOLUNTARY AGENCIES

Answer 12

Consumer's Association of Ireland
Trade associations (Eg: Irish hotels fed.)

Question 13

WHAT IS A GOOD?

Answer 13

Any object that is bought.