Conflict and stress slide

Question 1

5 causes of conflict

Answer 1

Ambiguity- Being unclear
Interdependence- Being reliant on another’s work
Culture- Different backgrounds can cause conflict
Scare resources- Can lead to unethical behavior
Group identification- Can be biased towards own group

Question 2

3 kinds of conflict

Answer 2

Relationship conflict- caused by a clash in personality, culture, and beliefs.
Task conflict- What should be done
Process conflict- How should it be done. What are the rewards for it

Question 3

How do people manage conflict

Answer 3

On a spectrum between, assertive and cooperative

Question 4

5 ways people deal with conflict

Answer 4

Advoidence- Low in both co-op and assertive
Competition- Lown in Co-op, high in assertive
Compromise- Mid co-op, mid assertive
Accommodating, High co-op, low assertive
Collaborating- High in both co-op and assertive

Question 5

Three components of stress

Answer 5

Stressor- What causes the stress
Stress- Your reaction to the stress
Stress reaction- What consequence does the stress have

Question 6

Objective vs subjective stress

Answer 6

Objective- Something that would cause stress for anyone. Extreme cold
Subjective- Depending on the person, the situation could cause different levels of stress.

Question 7

When is stress good and bad

Answer 7

Problematic
- High anxiety 
- Exhaustion 
- Tension overload 
Not problematic- Can encourage people to work harder

Question 8

Three reactions to stress

Answer 8

Physiological- High blood pressure
Psychological- How someone emotionally reacts to stress
Behavior- What effect does the stress have on their behavior

Question 9

What causes stress?

Answer 9

Sexual harassment
Conflict 
Job insecurity 
Job ambiguity 
 Bullying 
Work-family conflict

Question 10

Workplace stressors

Answer 10

Executive or managerial stress- Large workload, can get overwhelmed by the amount of work
Operative level stress- Caused by poor job design, long hours, and repetition
Boundry role stress- Mostly in government. The government wants one thing, the organization wants something else. Role conflict

Question 11

Personality and stress

Answer 11

Negativity affectivity- More likely to get stress
Low locus of control- Not good with dealing with stress
Type A- Not good with dealing with stress
Introverts can get stressed in social jobs