Communication Flashcards
When is communication effective
Right Person hears
The Right Information
At the Right Time
What disrupts communication
Noise- Anything that makes communication unclear
What causes noise
Miscommunication
Imprecise language- Can be a cause of miscommunication
Communication barriers- What are they?
Mum effect- Withhold negative info, especially if it reflects negatively on you
Evaluation apprehension- Scared of being judged so don’t say anything
Competition and conflict- Withhold info to make your self more competitive
Groupthink- Group members don’t challenge the norm
How are woman likely to act?
Are more passive overall
Will give praise before criticism
Less likely to take credit and to ask for something
Puts oneself in, “one down” position
How men likely to act?
More likely to shift blame, and take credit for something when it goes well
Won’t apologize
Puts one selfs in, “one-up” position
Where culture differs in communication
Language- Not speaking the same first language can be a barrier to communicate
Non-verbal cues- Depending on cultures non-verbal cues can have drastic differences