Communicator. (Ch 21)

Question 0

Stimulus

Answer 0

Patient need that must be addressed

Question 1

Communication

Answer 1

Process of exchanging information and generating and transmitting meanings between two or more individuals

Question 2

Source (encoder)

Answer 2

Person or group who initiates or begins the communication process

Question 3

Message

Answer 3

Actual physiologic product of the source

Question 4

Channel of communication

Answer 4

Medium the sender has selected to send the message

Question 6

Message can be sent to the receiver through following channels

Answer 6

Auditory
Visual
Kinesthetic

Question 7

Receiver (decoder)

Answer 7

must translate and interpret the message sent

Question 8

Noise

Answer 8

factors that distort the quality of a message

Question 9

verbal communication

Answer 9

exchange of information using words, including the spoken and written word

Question 10

language

Answer 10

prescribed way of using words so that people can share information effectively.

Question 11

nonverbal communication (body language)

Answer 11

transmission of information without the use of words

Question 12

Interpersonal communication

Answer 12

occurs between two or more people with a goal to exchange messages

Question 13

Organizational communication

Answer 13

occurs when individuals and groups within an organization communicate to achieve established goals

Question 14

Group dynamics

Answer 14

how individual group members relate to one another during the process of working toward group goals

Question 15

SBAR

Answer 15

situation
background
assessment
recommendation

Question 16

Helping relationship

Answer 16

exist among people people who provide and receive assistance in meeting human needs

Question 17

Three phases of helping relationship

Answer 17

orientation
working
termination

Question 18

Empathy

Answer 18

identifying with the way another person feels

Question 19

Rapport

Answer 19

feeling of mutual trust experienced by people in a satisfactory relationship

Question 20

Open ended questions

Answer 20

allow the patient a wide range of possible repsonses

Question 21

Closed question or comment

Answer 21

provides the receiver with limited choices of possible responses and might often be answered by one or two words

Question 22

Validating questions

Answer 22

type of question or comment serves to validate what the nurse believes is heard or observed

Question 23

Clarifying question

Answer 23

allows the nurse to gain an understanding of a patient’s comment

Question 24

Reflective question

Answer 24

involves repeating what the person has said or describing the person’s feelings

Question 25

Sequencing questions

Answer 25

used to place events in chronological order or to investigate a possible cause-and effect relationship between events

Question 26

directing question

Answer 26

might become necessary at times to obtain more information about a topic brought up earlier in the interview or to introduce a new aspect of the current topic

Question 27

Four components of assertive response

Answer 27

1. having empathy
2. describing one’s feelings or the situation
3. clarifying one’s expectations
4. anticipating consequences

Question 28

Cliche

Answer 28

stereotyped, trite, or pat answer

Question 29

Horizontal violence

Answer 29

anger and aggressive behavior between nurses, or nurse to nurse hostility.

Question 30

David K. Burlo

Answer 30

Credited with the classic description of the communication process.
Source (encoder), message, channel, receiver ( decoder)