Communications Management Flashcards
Project Communications Management includes the processes that are required to ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, management, control, _______, and the ultimate disposition of ________ _________.
monitoring; project information
Plan Communications Management is the process of developing an appropriate approach and plan for project communications based on stakeholder’s information _______ and ________, and available _________ _________.
needs; requirements; organizational assets
What does the Communications Management Plan describe?
The communication requirements and activities that will be performed throughout the project.
What analysis determines the information needs of each project stakeholder throughout the project?
Communications Requirements Analysis
What is the formula for determining the number of communications channels?
N(N-1)/2 Do not forget to add yourself on all test questions when figuring communication channels.
______ ________ is when information is sent to specific stakeholders who need to receive it (e.g., letters, memos, reports, emails, faxes, voice mails).
Push Communications
_________ _________ requires stakeholders to access information on their own from posted locations (e.g., websites, intranet, e-learning module, etc.)
Pull Communications
__________ __________ occurs between multiple stakeholders engaged in a multi directional exchange of information. This method is the most efficient way to ensure all parties understand the information (e.g., meetings, phone calls, instant messages, video conferencing).
Interactive Communication
About how much communication is expressed non-verbally?
55%
What is held at the end of the planning phase?
Kick-Off Meeting
Who encodes the message as per the basic communication model?
Sender
Manage Communications is the process of creating, collecting, distributing, storing, retrieving, and the ultimate disposition of Project ________ in accordance with the ________ ________ ________.
information; Communications Management Plan
What tool refers to collecting and distributing performance information is called?
Performance Reporting
Which OPA refer to documents describing the project such as meeting minutes and memos?
Project Records
What is kept to document and monitors elements under discussion or in disputes between project stakeholders?
Issue Log
