Communication ion the Dental Office

Question 1

A dental assistant’s voice quality makes up

Answer 1

more than one-third of the impact of the total message, and it is important to cultivate a pleasant voice tone and to keep your voice calm so that you do not scare the patients.

Question 2

What are the two categories of communication?

Answer 2

Verbal

Nonverbal

Question 3

A dental assistant must be aware of the influences that can affect a patient’s reaction to the dental office,
How the patient reacts in the dental office?

Answer 3

The Patients attitudes, belief, previous dental experiences, anxiety, and fear of ain call all influence how the patients react to the dental office

Question 4

The Dental Hygienist

Answer 4

is an important part if the dental health team, however, a hygienist is not necessary to ensure that the dental team meets the patient’s restorative needs

Question 5

What are examples of External Marketing?

Answer 5

Participating in a health fair
Making presentations to school childer
Working with senior citizens on dental care

Question 6

One key to a successful work environment

Answer 6

Teamwork

Question 7

Taking a patient out to eat is an example of internal marketing

Answer 7

False

Question 8

Stress in the dental practice can be caused by lack of

Answer 8

Communication
Appointment overbooking
Multiple tasks that need to be done simultaneously

Question 9

How do you deal with problems in the Dental Office

Answer 9

Voice the problem
List possible solutions
Select a solution to try 
Eliminate the solutions you know won't work 
Evaluate