Communication and Negotiation 1 and 2

Question 1

What forms of verbal communication are you aware of?

Answer 1

Physical:
Meetings
Discussions

Non-physical:
Telephone calls
Video calls
Interviews (APC Interview)

Question 2

What types of graphic communication are you aware of?

Answer 2

Photographs
Drawings
Presentations

Question 3

What is a target audience?

Answer 3

A particular group your communication is aimed at.

Question 4

What networking events do you attend?

Answer 4

Recently I haven’t been able to network as much as I would like due to COVID though before it worsened I attended the Beacon Coffee Morning.

Question 5

What sort of interactions do you encounter?

Answer 5

Verbal - meetings, site visits etc

Graphic - drawings, presentations, reports.

Question 6

Bellway Industrial Estate: What do you mean by restrictions in your summary of experience?

Answer 6

COVID19
I’ve been be flexible in my approach by utilising modern technology to communicate and conduct meetings etc in accordance with the clients requirements.
I will use this in the future when I am not able to meet face to face.

Question 7

Whats an Audit?

Answer 7

They are an examination of information which usually have action points/recommendations

Question 8

Why do you reiterate communication in writing?

Answer 8

Assists record keeping and audit trails.
Objective appose to subjective.

Allows for correction of mis-understanding / mis-interpretation or in the event a dispute arises.

Question 9

What do you do if a dispute arises?

Answer 9

Try to negotiate first. Failing this I would go to ADR - Mediation, Adjudication, Arbitration and Litigation.

Question 10

What did you cover in the briefing meeting at Bellway Industrial Estate?

Answer 10

Project Scope (required works, statutory)

Stakeholders

Programme (wants to sell estate next year)

Communication - Meeting frequencies / level of communication / lines of communication,

Question 11

What were the clients/stakeholders preferred level of communication at Bellway Industrial Estate?

Answer 11

Formal communication and progress updates on a monthly basis via a meeting with the Client and Managing Agent.

Question 12

Who were the stakeholders at Bellway Industrial Estate?

Answer 12

Client, The Managing Agent, The Tenants, Members of the public.

Question 13

How do you chair a meeting?

Answer 13

Implement agenda document and run through systematically and bring the meeting to a close.

Question 14

Whats included in meeting minutes?

Answer 14

Parties
Scope
Health and safety
Programme
Statutory
Next meeting

Question 15

How did you alter your communication at Bellway Industrial Estate?

Answer 15

I went from Face to Face meetings to Video Conferencing through Microsoft Teams which enabled me to continuously meet the communication requirements of the client and managing agent.

Question 16

Bellway: What did you discuss with the stakeholders?

Answer 16

As the works entailed improvement works to the properties I updated them on programme and progress.

Question 17

What was your pathology report about at Shotley Bridge?

Answer 17

Working on behalf of a notable housing developer which one of their sites’ mock chimneys throughout were in disrepair.

Identified the chimneys deviated from the manufacturer’s specification - mortar flaunching where GRP should have been used.

Question 18

Why did you present your report in a presentation?

Answer 18

Clients request.

Question 19

Why did you think it was appropriate to hold a Q+A session at the end?

Answer 19

Recap.

Discuss outstanding queries.

Question 20

Shotley Bridge: What were some of the Questions?

Answer 20

Recommendations, discussed the mock chimney specification, findings, condition.

Question 21

Tell me a time when you’ve negotiated?

Answer 21

Recently when I agreed a final account at Harley Terrace with the Contractor.

Integrative approach taken in order to come to an amical resolution.