Communication

Question 1

Why is decision making complex for pt

Answer 1

because it includes a lot of factors
- previous experiences
- emotions
-culture
-religion
- google

Question 2

What is shared decision making

Answer 2

collaboration bw HCP and pt that respects both HCP knowledge and pts right to being informed of all care options + potential R and B

Question 3

What is vaccine hesitancy and what impacts it

Answer 3

hesitancy that is influenced by:
- issues of confidence (in vaccine or HCP)
- complacency (don’t see need or value in vaccine)
- convenience

Question 4

T or F: vaccine hesitancy is a spectra

Answer 4

T: some may accept all but be concerned, some may refuse some but accept others
- some may refuse all

Question 5

Determinants of vaccine hesitancy

Answer 5

• lack of knowledge of vaccines + immunology
• conflicting info on different sources
• mistrust in pharmaceutical
• lack of knowledge of severity of disease being prevented
• perceived risk

Question 6

T or F: people with vaccine hesitancy can be a different points on the continuum at different points in time

Answer 6

T

Question 7

T or F: if someone is completely anti vaxx, you should try and convince them otherwise

Answer 7

F

Question 8

T or F: personalized recommendations when talking with people about vaccines is more effective than general

Answer 8

T

Question 9

Strategies for communicating with vaccine hesitant people

Answer 9

1) have communication strategy: use tailored approach (what they know already etc)
2) respect differences of opinions: establish why reluctant and acknowledge their opinion
3) be frank, open + honest: represent R and Bs, you can express concerns of risk of illness if they don’t get vaccinated
4) be patient centered
5) provide clear messaging: give good resources, encourage Qs

Question 10

What is the PrOTCT method

Answer 10

Proactive: start conversations proactively; use presumptive statements
Offer: share knowledge and experiences
Tailor: tailor to address their concerns
Concerns: address them
Talk : talk through plan

Question 11

What is the Share method

Answer 11

• CDC method on how to make recommendation

Share: reasons why you think right for pt
Highlight: positive experiences with vaccine
Address: questions + concerns about vaccine
Remind: what vaccines do/protection of you and others
Explain : costs of getting disease