Communication

Question 1

What are the 3 components of interpersonal glue?

Answer 1

Trust, empathy and respect

Question 2

What is the linear model of communication?

Answer 2

Basic transfer of information, unidirectional (Shannon and Weaver, 1949)

Question 3

What is the interactive model of communication?

Answer 3

Must be feedback loop, must be a field of shared experience (Schramm, 1954)

Question 4

What is the transactional model of communication?

Answer 4

Circular model - sender/receiver constantly switching, considers non-verbal communication, considers social/ cultural/ physiological/ relational context

Question 5

What are the divisions of Mehrabian’s model?

Answer 5

7% spoken word, 38% paralinguistic, 55% facial expression

Question 6

What is an open question?

Answer 6

Question which allows for a detailed response

Question 7

What is a probing question?

Answer 7

Encourages elaboration on a previous answer

Question 8

What is a leading question?

Answer 8

A question which steers the response of the answer

Question 9

What are the most important factors in bereavement support?

Answer 9

Try not to “fix” the client, use affirming and validating statements, validate their grief - often missed