Comms and Negotiation Flashcards
Define communication.
Exchange of information.
Types of communication.
Verbal. Non-verbal. Written. Visual.
Advantages of written communication?
Complex information communicated precisely.
Record of communication.
Circulated to multiple parties.
Disadvantages of written communication.
Less personal.
Unclear if received.
Tone can be misconstrued.
Typical attributes of good communication?
Concise.
Clear.
Use of multiple types of communication.
How do you ensure a meeting is effective?
Set an agenda.
Prepare in advance.
Punctuality.
Take minutes.
Allow all to contribute.
Effective vs efficient communication?
Efficient - clear and concise, reducing waste.
Effective - to accomplish a purpose.
Barriers to communication?
Body language vs oral.
Perception.
Language/culture.
Time zones.
Terminology.
Physical.
What is body language?
non-verbal communication, such as crossing arms during a conversation.
Forms of body language?
Passive
Assertive
Aggressive.
What is negotiation?
Discussions to reach a compromise for all parties.
What could indicate a successful final account negotiation?
Both parties come away happy, within budget.
What do you need to know before negotiating?
Authorisation of negotiation.
Red lines/red bars.
Facts and info.
Character of other parties.
What I want the outcome to be.
Where I could compromise.
What is your negotiating style?
Depends on the situation - assertive but collaborative.
Example of a successful negotiation?
I completed a final account on SALUS at AWE, I understood that the value would be over client budget so reviewed the final submission to ensure that all errors were captured. I then negotiated with the contractor to let them know that around £250k of their costs were disallowable. They agreed and this brought the project under budget by around £100k.
