Client care SOE Flashcards
1
Q
What do you issue after a client briefing meeting
A
2
Q
What is RLB’s complaint handling procedures
A
Its in line with RICS:
- request for written information
- acknowledgment with the key client contact after 2 days
- try to find a resolution plan (5 days )
- negoations
- if the client is not happy refer them to mediation by RICS
- still not happy refer them to the surveyors and arbirbitractors scheme - perated by charted insuituate of arbitrators
