Chapter 9: Therapeutic Communication Flashcards
Define stimulus
need for info, comfort, advice
Define Sender
initiates contact
Define Message
sent of expressed
Channel
variety of media (hearing, visual, touch, smell)
Receiver
interprets and responds through feedback
What are factors that affect communication
Personal factors, environmental factors, relationship factors.
Verbal communication communicates____andconveys_______.
Communicates: beliefs and values, perceptions and meaning
Conveys: interest/understanding, insult/judgment, clear/conflicting messages, honest/distorted feelings
Examples of nonverbal communication
tone of voice, emphasis on certain words, physical appearance, facial expressions, body posture, amount of eye contact, hand gestures
What is the content and process of a communication
content: verbal part
process: nonverbal part
3 techniques for enhancing communication
Using silence, active listening, clarifying techniques
Examples of clarifying techniques
paraphrasing, restating, reflecting, exploring, open-ended questions, closed-ended questions, projective questions, the “miracle” question (if everything was perfect right now what would it look like)
acknowledge the stressor, give an open ended question to solicit more information
how to ask a high-risk pt a question
Verbal message can be called the ______, while
the nonverbal behavior is the _______.
content, process
define Double-bind messages:
Mutually contradictory
messages, usually given by a person in power
3 Tools for enhancing communication
Using silence
Active listening
Clarifying techniques
