Chapter 9 Flashcards

1
Q

What are programmed decisions?

A

Recurring problems and apply rule.

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2
Q

What are nonprogrammed decisions?

A

Unique situations, poorly defined, unstructured important consequences.

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3
Q

What is the ideal, rational model (classical model)?

A

Accomplish goals, strive for certainty, alternatives evaluated, logic used, criteria for evaluating alternatives known.

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4
Q

What is bounded rationality?

A

Humans have limits or boundaries on how rational they can be.

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5
Q

What is satisficing?

A

Decision makers choose the first solution that satisfies minimal decision criteria.

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6
Q

What are the steps in administrative approach?

A

Vague goals, rationalism not always used, limited search for alternatives, most settle for satisficing.

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7
Q

What is intuition?

A

Quick apprehension of situation based on practice and experience.

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8
Q

What is coalition building?

A

Informal alliance to support specific goal.

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9
Q

What is the political decision making model?

A

Conflicting goals, ambiguity, inconsistent viewpoints and information, bargaining and discussion among coalition members.

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10
Q

What are the decision making/problem solving steps?

A

Recognition of decision requirement, diagnosis and analysis, develop and selection of desired alternative, implementation, evaluation/feedback.

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11
Q

What is the directive style?

A

People who prefer simple, clear-cut solutions to problems.

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12
Q

What is the analytic style?

A

Managers who prefer complex solutions based on a lot of data.

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13
Q

What is the conceptual style?

A

Managers who like a broad amount of information.

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14
Q

What is the behavioral style?

A

Managers with a deep concern for others.

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15
Q

What is innovative decision making?

A

Brainstorm, use hard evidence, rigorous debate, avoid groupthink, know when to bail, do a postmortem.

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16
Q

What is certainty, uncertainty, risk, and ambiguity?

A

All info is available, info and future events is uncomplete, future outcomes uncertain but good info available, problem and goal to achieve is uncertain.