Chapter 7 (New Unit) Flashcards
All management functions stem from _________ and without plans and goals, organizations _______.
Planning, flounder
What are the levels of plans and goals?
- Mission statement, strategic goals/plans (organization as whole), tactical goals/plans (major divisions), operational goals/plans (departments and individuals).
What is the organizational planning process?
Develop plan, translate plan, plan operations, execute plan, monitor and learn.
What are strategic goals?
Official goals, broad statements describing the organization’s future.
What are strategic plans?
Define the action steps the company will take.
What is operational planning?
Direct employees and resources, guide toward efficient and effective performance.
What are the characteristics of effective goal setting?
Specific/measurable, time period, result areas, challenging but realistic, linked to reward.
What is the MBO process (method for defining goals and monitoring performance)?
Focus efforts on activities that lead to goals, improve performance at all levels, improve motivation, align individual and departmental goals with company goals.
What are single-use plans?
One time goal, programs and projects.
What are standing plans?
Ongoing, policies rules and procedures.
What is the difference between program and project single-use plans?
Program is for things like new HQ, project is like renovating office.
What is contingency planning?
Planning for emergencies, setbacks, or unexpected conditions.
What are building scenarios?
Forecasting technique to look at current trends and discontinuities and visualize future possibilities.
What is crisis planning?
Unexpected events that are sudden and devastating.
What are performance dashboards?
Track performance metrics and goals, throughout company or on sales floor.
