Chapter 12 Flashcards
What is the strategic role of HRM?
Drive organizational performance, it’s the competitive edge, matching process, integrate strategy, HR builds structure
What are the top 3 factors for maintaining competitive success?
Human capital, customer relationships, product and service innovation.
What is human capital?
Economic value of the combined knowledge, experience, skills, and capabilities of employees.
What is the impact of federal legislation on HRM?
Stay on top of legal/regulatory environment, ensure equal opportunity and no discrimination.
What is discrimination?
The hiring or promotion of applicants based on criteria that are not job relevant.
What is affirmative action?
Requires employers to take positive steps to guarantee equal employment opportunities for people of protected groups.
What is the changing nature of careers?
New social contract, subsidized benefits decreasing, employees self-motivated, creativity in training and development, new performance appraisal processes.
What are the innovations in HRM?
Becoming an employer of choice, Using temporary and part-time employees, acquiring start-ups to get the talent.
What are contingent workers?
Not permanent, maintain flexibility, keep costs low.
What is the matching model?
Organization and the individual attempt to match the needs, interests, and values that they offer each other.
What is job analysis (assessing organizational needs)?
Systematic process of gathering info about the responsibilities of a job.
What is a job description (assessing organizational needs)?
Summary of the duties of a job.
What is job specification (assessing organizational needs)?
Characteristics required to perform the job.
What are realistic job previews (recruiting)?
Provide pertinent information; positive and negative.
What are the legal considerations (recruiting)?
Recruiting practices must be legal.
What is employers assess applicants for fit HR professions using a combination of devices?
Application form, employment tests, interview, assessment center, online checks.
What is training and development (developing talent)?
On-the-job training, social learning, corporate universities, promotion from within, mentoring and training.
What is performance appraisal?
Evaluating performance, recording assessment, and providing feedback.
What is assessing performance accurately?
System should evaluate relevant performance, performance review ranking pits employees against each other.
What is 360-degree feedback?
Uses multiple raters, including self-rating to appraise employees and development.
What are performance evaluation errors?
Stereotyping (placing employee into class/category), behaviorally anchored rating scale (relates employees performance to specific job-related incidents).
What are compensation methods?
Wage and salary systems, compensation equity, pay for performance.
What is rightsizing the organization?
Downsizing, makes company stronger and more competitive.
What is termination?
Leave voluntarily, retire, are rightsized, fired, poor performance reduces moral, exit interviews to learn about dissatisfaction.
