Chapter 14

Question 1

What is self-awareness?

Answer 1

Being aware of internal aspects of ones nature, such as personality traits, beliefs, emotions, attitudes, and perceptions, and appreciating how your patterns affect people.

Question 2

What is solicitating feedback enhancing self-awareness?

Answer 2

Seeking feedback to enhance self-awareness improves performance and job satisfaction.

Question 3

What is self assessment enhancing self-awareness?

Answer 3

Reflection to gain insights into oneself from the results of self-assessment instruments.

Question 4

What is interdisciplinary field organizational behavior?

Answer 4

Study human attitudes, behavior, and performance in organizations.

Question 5

What is the effect of attitudes?

Answer 5

Evaluation that predisposes a person to act in a certain way, managers want to develop and reinforce positive attitudes, positive people more effective/productive.

Question 6

What is cognitive dissonance?

Answer 6

Discomfort that occurs when individuals recognize inconsistencies in their own attitudes and behavior.

Question 7

What is the halo effect and perceptual defense of perceptual distortions?

Answer 7

Halo is impression based on one characteristic, perceptual is protecting oneself against threatening objects and ideas.

Question 8

What are attributions?

Answer 8

Judgements about the cause of a persons behavior.

Question 9

What is the perception process?

Answer 9

Observe, screen, organize.

Question 10

What is a fundamental attribution error?

Answer 10

Underestimating the influence of external factors and overestimating the influence of internal factors.

Question 11

What is a self-serving bias?

Answer 11

Giving too much credit for oneself when a job is done well, and blaming external factors for failure to perform.

Question 12

What are the five big personality traits?

Answer 12

Extroversion, agreeableness, conscientiousness, neuroticism (emotional stability), openness to new experiences.

Question 13

What is a locus of control?

Answer 13

Responsibility of success/failure within oneself vs. outside forces.

Question 14

What is authoritarianism?

Answer 14

Power and status differences should exist within organization.

Question 15

What is machiavellianism?

Answer 15

Focus on acquiring power.

Question 16

What is the effect of emotions?

Answer 16

Good managers pay attention to peoples emotions, people cannot be separated from their emotions.

Question 17

What are the principles for self-management?

Answer 17

Clarity of mind, clarity of objectives, organized system.

Question 18

What is the effect of stress and stress management?

Answer 18

Too much stress is negative, causes of stress is often task demands and interpersonal demand.

Question 19

What is challenge stress?

Answer 19

Stress that challenges and helps increase focus.

Question 20

What is threat stress?

Answer 20

Stress that is counterproductive, presenteeism is when people go to work but are too stressed to be productive.

Question 21

What is type A behavior?

Answer 21

Pattern characterized by extreme competitiveness, impatience, aggressiveness, and devotion to work.

Question 22

What is type B behavior?

Answer 22

Pattern that lacks type A characteristics and includes more balanced relaxed lifestyle.

Question 23

What are task demands?

Answer 23

Stressors arising from the tasks required of a person holding a particular job, role ambiguity is when person is unclear of task behavior expectations.

Question 24

What are interpersonal demands?

Answer 24

Stressors associated with relationships in the organizations, role conflict is when individual faces incompatible demands.