Chapter 18 (Pt. 2) Flashcards

1
Q

Socioeconomic role:

A

Encouraging, harmonizing, reducing tension, following, compromising.

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2
Q

Task specialist role:

A

Initiating ideas, giving opinions, seeking information, summarizing, energizing.

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3
Q

Determinants of team cohesiveness:

A

Interaction, shared goals, personal attraction to the team.

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4
Q

Consequences of team cohesiveness:

A

Morale, productivity.

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5
Q

Team norms:

A

Informal standard of conduct that guides behavior.

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6
Q

Team norms development:

A

Fire behavior, carryover from other experiences, statements from leader/members, events in teams history.

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7
Q

Balancing conflict and cooperation:

A

Conflict can eliminate groupthink, can cause morale and productivity problems.

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8
Q

Causes of conflict:

A

Competition over resources, communication breakdowns.

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9
Q

Styles to handle conflict:

A

Dominating, avoiding, compromising, accommodating, collaborating.

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10
Q

Team conflict tools:

A

Superordinate goals—vision compels people to overcome conflict and cooperate. Mediation—allowing third party to help with disputes. Negotiation—integrative and distributive.

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