Chapter 18 (Pt. 2) Flashcards
Socioeconomic role:
Encouraging, harmonizing, reducing tension, following, compromising.
Task specialist role:
Initiating ideas, giving opinions, seeking information, summarizing, energizing.
Determinants of team cohesiveness:
Interaction, shared goals, personal attraction to the team.
Consequences of team cohesiveness:
Morale, productivity.
Team norms:
Informal standard of conduct that guides behavior.
Team norms development:
Fire behavior, carryover from other experiences, statements from leader/members, events in teams history.
Balancing conflict and cooperation:
Conflict can eliminate groupthink, can cause morale and productivity problems.
Causes of conflict:
Competition over resources, communication breakdowns.
Styles to handle conflict:
Dominating, avoiding, compromising, accommodating, collaborating.
Team conflict tools:
Superordinate goals—vision compels people to overcome conflict and cooperate. Mediation—allowing third party to help with disputes. Negotiation—integrative and distributive.