Chapter 11 Flashcards
If organizations don’t successfully _____ and innovate, they ____.
Change, die.
What is innovation and the changing workplace?
New idea/behavior by an organization, change/innovation can come from outside forces, managers want change from the inside.
What is disruptive innovation?
Goal for global competition.
What is product change?
Change in the organization’s product or service outputs.
What is a technology change?
A change in the organizations production process.
What is an idea incubator (exploration innovation strategy)?
Safe harbor where employees can develop ideas without interference from company bureaucracy or politics.
What is internal coordination (cooperation innovation strategy)?
Horizontal linkage model simultaneously contribute to new products and technologies.
What is external coordination (cooperation innovation strategy)?
Open innovation commercializes ideas beyond organization (customers, partners, suppliers).
What are the innovation roles?
New venture teams give creativity, shunkworks are informal secretive groups that focus on ideas, new venture funds provide resources for new ideas.
What is changing people and culture?
People change = training and development, culture change = organizational development, large culture change not easy.
What is training and development?
Used to change mindsets, for managers as behavior and attitudes will influence people and lead to culture change.
What is organizational development?
Process of change using behavioral science, addresses mergers/acquisitions, decline/revitalization, conflict management.
What are OD activities (organization development)?
Team-building activities, survey-feedback activities, large group interventions.
What is implementing change?
Need is disparity between existing and desired performance levels.
What are the common causes of resistance to change?
Self-interest, lack of understanding/trust, certainty, different assessment and goals.
