Chapter 18

Question 1

Team members:

Answer 1

Pull in same direction, communicate objectives/needs, willing to sacrifice, trust, shared mission.

Question 2

Formal team:

Answer 2

Defined by formal organization structure (vertical: functional or command team).

Question 3

Cross functional team:

Answer 3

Horizontal is a committee with cross-functional membership, special purpose is project teams.

Question 4

Self-managed teams:

Answer 4

Supervised by elected employee, diverse skills/functions, access to resources, team can make decisions.

Question 5

Dilemma of teams:

Answer 5

Give up independence, free riders, sometimes dysfunctional.

Question 6

Common dysfunctions of teams:

Answer 6

Lack of trust/commitment/accountability, fear of conflict, inattention to results (effective teams have opposite traits).

Question 7

Successful teams should consider:

Answer 7

Defining roles, establishing norms, setting goals.

Question 8

Work team effectiveness based on:

Answer 8

Output, personal satisfaction, capacity to adapt and learn.

Question 9

Model of team effectiveness:

Answer 9

Team size/roles, characteristics influence processes, manage team development, direct processes in positive manner.

Question 10

Virtual teams (innovative use of teams):

Answer 10

Use technology to build relationships, shape culture through technology, monitor progress and reward members.

Question 11

Global teams:

Answer 11

Cross-border work teams, members from different nationalities, may operate virtually.

Question 12

Size of team:

Answer 12

Team performance and productivity peaks at five members.

Question 13

Diversity of team:

Answer 13

Diverse skills/knowledge/experience produce innovative solutions.

Question 14

Member roles:

Answer 14

Both task and social roles.