Chapter 8 Test Flashcards
Why should you spend time developing a solid communication plan? (Choose three)
A. To set performance goals
B. To set aside time for your own needs
C. To keep vendors informed
D. To understand where the blame lies when something goes wrong
E. To keep stakeholders updated on your progress
F. To keep team members informed of project progress
C, E, F
Which person is responsible for understanding the information correctly and making certain they’ve received all the information?
A. Sender
B. Messenger
C. Project manager
D. Receiver
D
There are four participants in your upcoming meeting. How many lines of communication are there?
A. 6
B. 4
C. 8
D. 16
A
You are working on a project that is being implemented in a country different from your
country of origin. You also have team members in several locations around the globe. You should consider all of the following specifically in regard to managing and communicating with team members in this situation except for which one?
A. Time zones
B. Cultural differences
C. Gate reviews
D. Language barriers
C
A JAD session is an example of which of the following meeting types?
A. Informative
B. Collaborative
C. Demonstrative
D. Decisive
B
Your project team is located in differing time zones. You need to hold a kickoff meeting, and you decide to use which communication method?
A. Videoconferencing
B. Email
C. In-person meeting
D. Voice conferencing
A
Which of the following are considered communication methods?
A. Email
B. Meetings
C. Social media
D. Distribution of printed media
E. Text message
F. Face-to-face
G. All of the above
H. A, B, C, E, and F
G
Communications planning is the process of which of the following?
A. Scheduling a regular meeting for the project team
B. Developing a distribution list for the stakeholders
C. Identifying the people or groups that need information on your project
D. Creating a template to report project status
C
Which type of meeting is used to discuss project status at certain points in the project, normally after a project phase is completed or after a milestone has been met? These meetings may also be used as go/no-go decision points.
A. Retrospective
B. Project status meeting
C. Iteration reviews
D. Phase gate reviews
D
You are a new project manager working in the PMO. Your project customer is the Finance department. The Finance department is uncooperative when working with the PMO. You have experienced some pushback from members of the finance team on following established project management processes, and they repeatedly go around you to team members and other stakeholders with project information. What factor of influence on communication does this represent?
A. Cultural differences
B. Personal preferences
C. Interorganizational differences
D. Intraorganizational differences
D
You are a project manager for a telecommunications company assigned to a project to deploy a new wireless network using a technology that does not have a proven track record. One of the key stakeholders introduces a change that could impact the schedule. Which of the following does this describe?
A. Communication method
B. Factor influencing communication
C. Communication trigger
D. Communication preferences
C
The basic communication model consists of which of the following elements?
(Choose three)
A. Decoder
B. Sender
C. Transmission
D. Listen
E. Message
F. Receiver
G. Encrypt
B, E, F
You have a project employee who had an inappropriate outburst in a meeting. You need to coach this team member and let them know how to better handle a similar situation in the future. What should the project manager’s next step be with this employee in this circumstance?
A. Set up a face-to- face meeting with the employee.
B. Email the employee and explain this is not appropriate behavior.
C. Set up a meeting with the functional manager and the employee.
D. Text message the employee and demand they stop this behavior.
A
All of the following are types of synchronous communication except for which one?
A. Face-to-face
B. Instant messaging
C. Phone call
D. Email
D
You engage in hallway conversations, emails, and phone calls with your team members. What is this considered?
A. Communication triggers
B. Factors that influence communication
C. Communication requirements
D. Informal communication
D
Your agile team is having a meeting to discuss upcoming user stories for the next sprint. They need to understand the context of the user stories and how they relate to each other and to the project as a whole. What type of meeting is this?
A. Standup
B. Review
C. Backlog refinement
D. Retrospective
C
You have an important message to deliver to stakeholders. Which of the following
should you do?
A. Write the message in an email and distribute it to those who need to know.
B. Tailor the communication method based on the content of the message.
C. Call an impromptu meeting.
D. Set up a voice conference meeting.
B
You have a complex message to communicate to the project stakeholders. Which of the
following are the best methods to use? (Choose two)
A. In-person meeting
B. Email
C. Instant message
D. Voice conference
E. Informal
F. Written format
A
Frequency, level of report detail, types of communication, confidentiality constraints, and tailoring your communication style are examples of which of the following?
(Choose two)
A. Rapport building/relationship building
B. Elements of the communication plan
C. Communication methods
D. Stakeholder communication requirements
B, D
Interorganizational differences, personal preferences, rapport building/relationship building, and technological factors are examples of which of the following?
A. Factors influencing communication methods
B. Specific stakeholder communication requirements
C. Communication triggers
D. Determining the target audience and rationale
A
