Chapter 8: Communicating with Employees

Question 1

Effective____ is an essential part of successful supervision.

Answer 1

communication

Question 2

____ is the exchange of information, facts, ideas, and meanings.

Answer 2

Communication

Question 3

The person who is talking, writing, calling, or communicating nonverbally.

Answer 3

The sender

Question 4

What is being sent such as an instruction, a suggestion, an invitation, a new idea, or some other signal.

Answer 4

The message

Question 5

The means by which the message is sent, including face-to-face, over the phone, by e-mail, or by text message.

Answer 5

The medium

Question 6

The person who gets the message.

Answer 6

The receiver

Question 7

The return message that the receiver gives to the sender.

Answer 7

Feedback

Question 8

Factors that distort or block the message.

Answer 8

Noise

Question 9

There are two types of communication:

Answer 9

One-way and Two-way

Question 10

____ communication occurs when the sender transmits information, facts, ideas, and meanings to the receiver and gets a response.

Answer 10

Two-way

Question 11

As a supervisor, you should use ____ communication sparingly, and only when you are absolutely certain that no part of your message will be misinterpreted.

Answer 11

one-way

Question 12

Effective ____ is behavior that transmits a meaning (the message) from one person (the sender) to another (the receiver) in a way that the message is understood.

Answer 12

communication

Question 13

____, for example, includes the tone of voice, pitch, emphasis, speed, loudness, and pauses you use when speaking.

Answer 13

Paralanguage

Question 14

____ is closely related to verbal communication but concerns how something is said rather than what is said.

Answer 14

Paralanguage

Question 15

____ can communicate meaning in ways that words alone cannot.

Answer 15

Paralanguage

Question 16

____ involves the position or movement of the body such as posture, gestures, and facial expressions.

Answer 16

Body language

Question 17

Personal style is a form of ____ communication.

Answer 17

nonverbal

Question 18

No matter what the barrier, either party in a two-way exchange can try to improve communication by asking for ____.

Answer 18

feedback

Question 19

____ does not have to be given in the same medium as it was received.

Answer 19

Feedback

Question 20

____ is a key component of effective communication.

Answer 20

Listening

Question 21

____ listening goes beyond merely hearing: it means understanding what the other person is saying.

Answer 21

True

Question 22

Becoming a ____ listener will improver your communication capacity.

Answer 22

active

Question 23

____ requires you to give your undivided attention to another person and to attempt to understand what is being communicated.

Answer 23

Active listening

Question 24

____ is an integral part of the active listening process: it lets your employees know that you are truly listening.

Answer 24

Feedback

Question 25

____ is a from of feedback that helps you demonstrate you have understood correctly and that gives employees the opportunity to make themselves clear.

Answer 25

Paraphrasing

Question 26

____ communication such as e-mail texting, instant messaging, and tweeting are valuable resources for today’s supervisors.

Answer 26

Electronic

Question 27

____ messages are best delivered in person; that way you can make sure you are taking into account the receiver’s feelings

Answer 27

Sensitive

Question 28

____ communication seems to have almost unlimited potential to increase workplace efficiency and effectiveness.

Answer 28

Electronic

Question 29

____ in the workplace has wide-reaching effects on the entire organization.

Answer 29

Diversity

Question 30

____ teams of people process more information and arrive at more effective solutions

Answer 30

Diverse

Question 31

____ (people born between 1922-19945) are of retirement age but many remain in the workforce.

Answer 31

Traditionalist

Question 32

People born between 1946-1964

Answer 32

Baby boomers

Question 33

People born between 1965-1980

Answer 33

Generation X

Question 34

People born between 1980-2000

Answer 34

Generation Y or Millennials

Question 35

____ often occurs when something in our won background, culture, or experience makes us see people as members of a group rather than as individuals.

Answer 35

Stereotyping

Question 36

____ is an essential component of building a strong, productive team.

Answer 36

Communication