Chapter 13: Leading Change Flashcards
____ cannot be avoided.
Change
As a supervisor, your are expected to implement ____.
change
Implementing change takes ____ and ____.
time and patience
Most people’s reaction to change is ____.
unfavorable
Adapting to ____ is typically a slow, gradual process of moving from an unfavorable view to a favorable one by traveling through several stages.
change
____ means that employees feel they have to make the change and are more likely to resist it.
Compliance
____ means they want to make the change and truly support it.
Commitment
Change that grow out of ____ last longer and work better.
commitment
Forming a ____ of success in your mind can help you tap into the positive emotions associated with success.
picture
____ is not limited to charismatic leaders.
Inspiration
Misunderstandings and confusion about ____ and ____ are common.
facts and details
Your ____ as a change leader depends on having the most current and accurate information.
credibility
Change can be easier in ____ pieces.
bite-size
____ are excellent tools for helping people get the hang of learning something new.
Job aids
A job aid or “____” might be a one-page template, card, or diagram that summarizes a more complex set of instructions that your employees have already learned in training sessions.
cheat sheet
____ mentoring can make it more fun and easier for learners to ask questions, and their co-workers are often able to give explanations and examples that are relevant to the team’s work and easier to understand.
Peer-to-peer
The key to sustaining a change is to ____ the people involved to want to keep at it.
motivate
Monitoring ____ can help you measure how successfully the change is taking hold and how much support your team members continue to require.
progress
____ who are affected by change may have feedback to offer regarding how well it is working and areas needing improvement.
Stakeholders
