Chapter 7: Team Building

Question 1

____ is more than people getting along and liking each other.

Answer 1

Teamwork

Question 2

____ is good business for local government.

Answer 2

Teamwork

Question 3

The absence of unified effort and ____ distinguish a group from a team.

Answer 3

camaraderie

Question 4

A group generally passes through four stages on its way to becoming a team. What are they?

Answer 4

Forming, Storming, Norming, Performing

Question 5

____ is the first stage when members come together and are uncertain of the nature and role of the group.

Answer 5

Forming

Question 6

____ is the second stage of group formation and is marked by conflict over who will lead the group and how group members will respond to the leader.

Answer 6

Storming

Question 7

____ is the third stage, characterized by the beginnings of cohesiveness and closeness among group members.

Answer 7

Norming

Question 8

____ is the stage when the group moves forward to accomplish its goals.

Answer 8

Performing

Question 9

In a reactive organizational environment, ____ is the primary driver.

Answer 9

time

Question 10

Building a team is a ____ process

Answer 10

proactive

Question 11

____ starts with the team leader.

Answer 11

Accountability

Question 12

____ is a two-way street.

Answer 12

Accountability

Question 13

Try to set aside about ____ minutes at least once a week for a meeting to discuss overall progress, seek input, and plan ahead.

Answer 13

15

Question 14

____ isn’t about getting along; it’s about getting results.

Answer 14

Teamwork

Question 15

____ is not a detriment to teamwork, but unresolved conflict can deeply damage a team.

Answer 15

Conflict

Question 16

A team is more likely to achieve its goals if members are ____.

Answer 16

empowered

Question 17

Being ____ means giving employees control over their work and the authority to make decisions within established boundaries.

Answer 17

empowered

Question 18

____ team members to take control of their work means helping them develop confidence in their abilities and encouraging them to respect themselves and each other

Answer 18

Empowering

Question 19

Three specific tools that supervisors can use to empower employees are ___, ___, and ___.

Answer 19

job enrichment, career growth, and mentoring

Question 20

____ gives employees the opportunity to develop their skills and bring new talent to the job.

Answer 20

job enrichment

Question 21

____ offer encouragement, serve as role models, and guide employees to growth opportunities.

Answer 21

Mentors

Question 22

____ can paly a major role in how the organization plans for its future by making sure skilled people are available to move up when positions open up.

Answer 22

Mentoring