Chapter 4: Strategic Planning, Management, and Evaluation Flashcards
What the organization strives to be; a statement of a desirable future
Vision
What the organization does to move toward the vision.
Mission
What the organization stands for, believes in; guiding principles for service delivery
Values
Specific outcomes to be achieved by departments, divisions, and individuals
Goals
Specific short-term steps to help achieve the goals; a strategic to-do list
Tactics
Quantitative or qualitative indicators of progress.
Measures
____ setting is a powerful tool for motivating a work team.
Goal
A ____ is a target that defines an outcome to be achieved.
goal
Two useful tools for working with employees to set strategic goals are ____ and ____.
VISTA and SMART
Acronym for VISTA
Visualized Inspirational Specific Time Bound Assessable
Acronym for SMART
Specific Measurable Attainable Relevant Timely
VISTA: The first step in creating goals is to ____ the outcome.
visualize
VISTA: The second step is to make the visualized outcome ____.
inspirational
VISTA: The third step is to make the visualized and inspirational outcome ____ by adding details about what is expected.
specific
VISTA: The fourth step is to set a ____ for achieving your outcome.
deadline
VISTA: The final step is to establish ____ to gauge progress toward the outcome.
measures
A goal that includes something you can count is ____.
assessable
Your goal as a supervisor is to provide structure and ____ to your team’s work.
order
One approach to providing structure is the “____” for continuous improvement.
plan-do-check-act
Also called the ____, the plan-do-check-act cycle was created by Dr. W. Edwards Deming to ensure quality control and high performance in the workplace.
Deming Wheel
____ involves setting priorities in relation to the organization’s vision.
Strategic planning
____involves breaking a strategic plan into specific steps to accomplish work.
Operational planning
Breaking plans down into ____will make the activities more manageable for you and your staff.
bite-size pieces
____ is a habit you can and should develop.
Planning
____ is an ongoing effort to improve products, services, or processes.
Continuous improvement
____ helps you get the work done by empowering your employees.
Delegation
Encouraging employees to stretch their abilities boosts ____ as you demonstrate your trust in them.
morale
____ involves monitoring progress, evaluating effectiveness, and rethinking approaches to getting the work done based on initial results.
Checking
Good supervisors regularly ask ____ questions to monitor progress and evaluate effectiveness.
strategic
Good supervisors also ask ____ questions more frequently to monitor short-term programs and make interim adjustments.
operational
Effective supervisors regularly assess work progress and ____.
quality
____ helps achieve continued high performance.
Continuous improvement
____ involves focusing on performance outcomes rather than specific work processes or approaches.
Checking
____ means asking the right questions and coaching the employee to do that task as well as you once did it.
Supervising
Good supervisors make ____ a regular practice for themselves and their team.
feedback
