Chapter 12: Motivating Employees

Question 1

The study of ____ is an examination of what makes people tick.

Answer 1

motivation

Question 2

In your role as supervisor, releasing employee ____ means aligning individual needs, and employee’s efforts to satisfy those needs, with the goals of the organization.

Answer 2

motivation

Question 3

Psychologist Abraham ____ suggested that individual needs are organized on a hierarchical ladder, and that each need must be met before you can move to the next level of need.

Answer 3

Maslow

Question 4

____ needs: food, shelter, clothing, and an environment that sustains life

Answer 4

Physiological needs

Question 5

____ needs: physical safety and an orderly environment.

Answer 5

Security needs

Question 6

____ needs: acceptance and a sense of belonging.

Answer 6

Social needs

Question 7

____ needs: self-respect and the respect of others

Answer 7

Esteem needs

Question 8

____ or ____ needs: full development of individual abilities and a satisfying personal life.

Answer 8

Self-actualization or self-fulfillment needs

Question 9

____ behavior is driven by unsatisfied needs, and as long as a more basic need remains unsatisfied, it will dominate.

Answer 9

Human behavior

Question 10

____ theory of motivation is compatible with Maslow’s view.

Answer 10

Frederick Herzberg’s

Question 11

Herzberg divides sources of motivation into two categories:

Answer 11

those that prompt satisfaction and those that prompt dissatisfaction

Question 12

The most frequent source of dissatisfaction is company policy and administration, also known as ____ or ____.

Answer 12

bureaucracy or red tape

Question 13

The next most frequent source of dissatisfaction is the employee’s relationship with ____.

Answer 13

his or her supervisor

Question 14

Daniel H. Pink summarizes employee motivation in three concepts: (AMP)

Answer 14

Autonomy, Mastery, Purpose

Question 15

An urge to direct our own lives

Answer 15

Autonomy

Question 16

The desire to get better and better at something that matters

Answer 16

Mastery

Question 17

A yearning to do what we do in service of something larger than ourselves.

Answer 17

Purpose

Question 18

Many psychological modes and assessments have been developed to measure and categorize human personalities into various groups. The most widely used is the ____, which measures a person’s preferences about how he or she perceives the world and makes decisions. (MBTI)

Answer 18

Myers-Briggs Type Indicator