Chapter 10: Accountability in the Workplace Flashcards
____ begins with clear goals and expectations against which you can measure performance.
Accountability
____ involves both negative and positive responses to performance.
Accountability
“____” is just as important as acting on unacceptable performance.
Catching employees doing it right
Ongoing communication with your team members is crucial to ____.
accountability
Effective ____ don’t win by making last-second decisions
coaches
____ means interacting with team members by having regular and frequent conversations about performance.
Coaching
____ means communicating both organizational and personal goals.
Coaching
Good ____ means helping employees be prepared for each wave of change and learning to learn.
coaching
One way to encourage positive performance and professional development is to offer your employees “____” that encourage them to develop their skills and talents.
stretch assignments
Effective ____ recognize that the smallest incidents can foster learning and growth.
coaches
All ____ need not occur face-to-face; it can happen by e-mail, over the phone , or through a written note.
coaching
Key components of effective ____ are empathy, caring, listening and confidentiality.
counseling
You may put on your ____ hat if you notice, for example, that an employee seems distressed or is getting into conflicts with another employee.
counseling
With ____, you may intellectually understand how someone else is felling and you may feel concern form them, but with ____ you recognize how such emotions feel within yourself and use that emotional self-awareness to relate to another person.
sympathy / empathy
____ allows you to put yourself in the other person’s shoes.
Empathy
____ goes beyond simply accommodating someone’s situation and feelings to include holding regard for their situation and feelings
Caring
____ involves taking an interest in your employees including what is going on in their lives and how they feel about their jobs.
Listening
____ means not revealing to a third party what an employee told you in trust.
Confidentiality
There are two exceptions to confidentiality in your counseling role:
- If an employee is being referred for professional assistance
- If a person is a danger to himself or others.
Sometimes ___ and /or ____ do not raise an employee’s performance to the desired level.
coaching and/or counseling
A ____is a more rigorous and structured form of coaching
performance improvement plan
A ____ is generally used when preliminary approaches fail to produce desired improvement.
performance improvement plan
As a supervisor, you must ____ a balance between ignoring rule violations and pouncing on every mistake.
strike
The purpose of any disciplinary measure is to change employee behavior or improve job performance, not to ____.
punish the employee
Informal ____ are often a good way to present the facts.
memos
Keep in mind that the purpose of disciplinary action is to change behavior, not to ____
punish the employee
Employees with good records who break minor rules will most likely respond positively to an ____.
informal talk
In a ____, you tell the employee that his or her conduct or performance must improve or more serious action will be taken.
spoken warning
The record of the spoken warning should be removed from the employee’s work file after a period of times, usually ___ months.
6
A ____ is used for more serious offenses or for employees who have broken the same rule several times.
written warning
A ____ means that an employee is removed from his or her job without pay, usually from one to thirty days.
suspension
An employee’s ____ may be reduced if suspension fails to bring about a change in behavior.
salary
A ____ is unlikely to improve an employee’s behavior and may actually make it worse. For this reason, ____ is rarely used as a from of discipline or is used as a last resort before dismissal.
demotion
____ is reserved for the most serious offenses and is used only after other steps have failed.
Dismissal
____, while not a disciplinary action, is sometimes used as a means of addressing persistent performance or behavior problems.
Transfer
____ always address dismissal, and most include a clause stating that dismissal can take place only “for cause” or “just cause”.
Labor contracts
____ is a legal term for a statement you intend to prove.
Allegation
____ is not a negative sanction or reaction to someone breaking the rules, instead, it involves a continuum of responses ranging from positive reinforcement through coaching, counseling, and mentoring and finally to sanctions such as progressive discipline.
Accountability
An effective leader must be willing to and capable of using the entire continuum of ____.
accountability
One way is to implement a _____: a private, regularly scheduled, one-on-one meeting with each of your team members.
personal management interview program
_____ is only valid when there is a personality conflict between the employee and the supervisor that keeps both from performing effectively and affects the morale of the whole unit, or when an employee’s skill set is better suited to a different position in another work unit.
Transferring
