Chapter 11: Evaluating Performance Flashcards
____ are one of the most widely misunderstood and misused forms of organizational accountability.
Evaluations
As demands on local governments continue to exand while resources are limited, supervisors and their employees tend to operate in ____ mode.
reactive
Immediate and ongoing ____ throughout the year is essential to keep employees on track in achieving goals and meeting expectations.
feedback
Within the first ____ weeks, you should create performance goals with and for a new employee and explain how the employee’s individual goals relate to the work unit’s goals and the vision and mission of the organization.
two
Effective performance evaluation is built around continuous and ongoing ____.
feedback
Every ____ months, develop and discuss with all team members their goals for the next work and review period.
6-12
VISTA Goals
Visualized, Inspirational, Specific, Time Bound, Assessable
SMART Goals
Specific, Measurable, Attainable, Relevant, Timely
You should have at least ____ formal evaluation interview each year with each member of your team.
one
Many organizations also encourage or require ____ month evaluation interviews.
6
At the beginning of the meeting, state the purpose of the interview and the specific goals of the meeting. During the interview, discuss ____ first and then developmental goals.
performance ratings
Handling difficult discussions: A ___ or ___-minute break may be what’s needed to get the conversation back on track.
15 or 20
No matter what type of evaluation you carry out, ____ document factual information about employee progress and place this in the employee’s personnel file.
always
Keeping a ____is a good way to track important events and observations.
critical-incident log
It is especially important to maintain accurate ____ logs and records of instances of unsatisfactory performance including when and how you addressed those incidents.
performance
____ decisions have established performance evaluation as a type of selection tool or test.
Court
____ can significantly undermine the value of the performance evaluation process.
Common errors
The ____ happens when the supervisor rates everyone at the midpoint of the scale, regardless of performance.
central tendency effect
The ____ occurs when the supervisor rates an employee on the basis of a recent event (either positive or negative) and disregards the remainder of the evaluating period.
recency factor
The ____ effect happens the supervisor lets especially positive (halo) or negative (horn) performance in one area influence the ratings for other areas.
halo or horn
____ occurs when the supervisor allows factors not related to job duties to influence an employee’s performance ratings.
Personal bias
____ is a key tool for holding your employees accountable for their work and actions.
Performance evaluation
