Chapter 2: Supervisory Leadership

Question 1

____ is a constant area of research, discussion, scrutiny, and attention.

Answer 1

Leadership

Question 2

____ emerge at all levels of the organizations.

Answer 2

Leaders

Question 3

From a practical perspective, ____ is a partnership that requires shared commitment and consent from those who choose to follow the leader.

Answer 3

leadership

Question 4

____ comes through the development of respect, trust, and commitment.

Answer 4

Consent

Question 5

____, as originally developed by Ken Blanchard, suggests that theirs is no best style of leadership, and that successful leaders adapt their style to the situation at hand.

Answer 5

Situational leadership

Question 6

As a supervisor, you have three primary sources of influence: ?

Answer 6

Role, Reputation and Behavior

Question 7

The power and authority that comes with your ____as a supervisor provides one source of influence.

Answer 7

role

Question 8

Leaders who use ____ to intimidate their employees rarely achieve the highest levels of productivity.

Answer 8

power

Question 9

Effective leaders do not rely solely on the authority vested in their ___ or title.

Answer 9

role

Question 10

Your ____ as a supervisor is your second major source of influence.

Answer 10

reputation

Question 11

____ is the story that peers, subordinates, and others tell about you.

Answer 11

Reputation

Question 12

Effective leaders earn a positive ____ by building trust with those they lead.

Answer 12

reputation

Question 13

The key to influential leadership is in your ____ as a leader

Answer 13

behavior

Question 14

When leadership is defined as ____ rather than ____, it becomes clear that you can learn to do what it takes to become a successful leader.

Answer 14

behavior / traits

Question 15

Learning to do what it takes to be an effective leader requires ongoing training to increase both your ___and ___.

Answer 15

knowledge and skills

Question 16

Effective leadership training begins on the ____ end of your supervisory role and should continue over the course of your career.

Answer 16

front

Question 17

Knowing yourself and how you respond to situations and behave is a critical first step in ____.

Answer 17

leadership development

Question 18

The Five Practices of Exemplary Leadership:

MICEE

Answer 18

1. MODEL the way
2. INSPIRE a shared vision
3. CHALLENGE the process
4. ENABLE other to act
5. ENCOURAGE the heart

Question 19

Having the courage of your convictions is vital to your effectiveness and ____ as a leader.

Answer 19

credibility

Question 20

One way to increase ____ is to gather information about others’ perceptions of your leadership style.

Answer 20

self awareness

Question 21

Leadership self-care has three dimensions: ?

Answer 21

Physical fitness, Intellectual fitness, and Emotional fitness

Question 22

Maintaining your physical well-being and managing your ____ are important to leadership effectiveness.

Answer 22

stress

Question 23

Your ability to lead an supervise is directly related to your ability to maintain your____.

Answer 23

emotional fitness

Question 24

Becoming an effective and successful leader is a lifelong ___.

Answer 24

journey.

Question 25

The good news is that a _____ can be changed because you control the most important aspect of the story – your _____ as a supervisor.

Answer 25

reputation / behavior

Question 26

The myth of a natural-born leader is based on the assumption that certain ____ will make an individual a successful leader.

Answer 26

traits

Question 27

As a local government leader, you area a steward of the public ___ and public ____; this makes your ethical convictions and confidence even more important.

Answer 27

trust and funds

Question 28

You should approach every situation as an opportunity to learn something new, even is if is ________.

Answer 28

how not to lead

Question 29

48. Daniel Goleman describes a four part model for ____ or ____.

Answer 29

emotional intelligence or EQ

Question 30

Your ____ or ____, is as important in the workplace as your IQ.

Answer 30

emotional intelligence or EQ

Question 31

The ability to read your own emotions, know your strengths and limitations, and recognize how your moods affect others.

Answer 31

Self-awareness

Question 32

The ability to control your emotions and act with honesty and integrity in reliable and adaptable ways.

Answer 32

Self-management

Question 33

The ability to sense other people’s emotions and show you care by changing your words and actions when their impact on others is negative

Answer 33

Social awareness

Question 34

The ability to communicate clearly and convincingly , disarm conflicts, and build strong personal bonds, often with humor and kindness

Answer 34

Relationship management