Chapter 1: Roles of a Supervisor Flashcards
As a supervisor, you are a ____between the organization’s vision and the day-to-day activities that contribute to making that vision of reality.
vital link
As a supervisor, your are the connection between the leaders who establish strategic goals for the organization and the “____” who implement those goals.
boots on the ground
As a supervisor, your are the ____ that holds the team and your projects together, so that the work keeps moving regardless of political changes, tight budgets, changing priorities, staff reductions, and new demands from citizens.
glue
____focuses on establishing direction, aligning employees based on the direction, and motivating and inspiring employees to succeed.
Leading
____ produces change, with an emphasis on achieving long-term outcomes
Leading
____focuses on short-term results.
Managing
____ involves planning and budgeting, organizing and staffing and control and problem-solving functions.
Managing
____keeps things running-that is , the day-to-day operations of an organization- and ____looks to the future.
Managing / leadership
Effective supervisors use both ____ and ____ skills
leadership / management
When you develop your leadership skills along with your management skills, you become a ____, not a ____.
leader / boss
____ encourage team members to participate in many decisions, including planning, goal setting, scheduling and allocating resources.
Effective supervisors
A supervisor who ____ authority and accepts employees’ decisions about how best to do their jobs is the leader of a team, rather than the boss of a work group.
delegates
____ can improve performance by requiring the mastery of new skills by your employees.
Delegation
There are four parts to successful delegation: (AAIR)
Responsibility, Authority, Instruction, Accountability
____ gives employees a chance to learn new skills and improve their performance.
Delegation
Successful ____ requires you to be creative and clear and to trust your employees.
delegation
Your success as a problem solver requires you to be ___ so that employees and colleagues are willing to talk to you when they need help or are facing unexpected obstacles.
APPROACHABLE
Your success as a problem solver requires you to be ____ to work progress so that you can constantly evaluate successes, concerns, and potential risks within the context of your team’s mission, goals, and outcomes.
CONNECTED
Your success as a problem solver requires you to be ____ to potential issues and risks so that you can coach employees through bumps before they grow into serious problems.
ALERT
Your success as a problem solver requires you to be ____ to changes in work processes or strategies so that you can manage challenges.
OPEN
Your success as a problem solver requires you to be ____ of trends or patterns that may indicate a potential problem.
AWARE
Your success as a problem solver requires you to be ____, ____, ____, ____. (AAACO)
Approachable, Connected, Alert, Open, Aware
Effective supervisors are willing to ____ jobs to make them more interesting and challenging.
redesign
Consequently, you often function as a ____ who must balance competing interests to achieve broad goals.
broker
____ is not an accomplishment. It is a spirit, a never-ending process.
Excellence
One of the toughest professional challenges you’ll face if you are a new supervisor is becoming a ______ to your former co-workers and friends.
boss
Becoming a successful supervisor requires making changes in your ____________ to adapt to your new roles and responsibilities.
operating style
When it comes to getting the job done, team members share the same ____, _____, and____.
goals, attitudes and values
Successful team leaders discuss what ________ and __________ mean and then guide their teams through the work with a clear understanding of expected results.
accountability and empowerment
Accomplishing work ________ and ________ other people requires engaging those people in decisions that contribute to team effectiveness.
with and through
