Chapter 1: Roles of a Supervisor

Question 1

As a supervisor, you are a ____between the organization’s vision and the day-to-day activities that contribute to making that vision of reality.

Answer 1

vital link

Question 2

As a supervisor, your are the connection between the leaders who establish strategic goals for the organization and the “____” who implement those goals.

Answer 2

boots on the ground

Question 3

As a supervisor, your are the ____ that holds the team and your projects together, so that the work keeps moving regardless of political changes, tight budgets, changing priorities, staff reductions, and new demands from citizens.

Answer 3

glue

Question 4

____focuses on establishing direction, aligning employees based on the direction, and motivating and inspiring employees to succeed.

Answer 4

Leading

Question 5

____ produces change, with an emphasis on achieving long-term outcomes

Answer 5

Leading

Question 6

____focuses on short-term results.

Answer 6

Managing

Question 7

____ involves planning and budgeting, organizing and staffing and control and problem-solving functions.

Answer 7

Managing

Question 8

____keeps things running-that is , the day-to-day operations of an organization- and ____looks to the future.

Answer 8

Managing / leadership

Question 9

Effective supervisors use both ____ and ____ skills

Answer 9

leadership / management

Question 10

When you develop your leadership skills along with your management skills, you become a ____, not a ____.

Answer 10

leader / boss

Question 11

____ encourage team members to participate in many decisions, including planning, goal setting, scheduling and allocating resources.

Answer 11

Effective supervisors

Question 12

A supervisor who ____ authority and accepts employees’ decisions about how best to do their jobs is the leader of a team, rather than the boss of a work group.

Answer 12

delegates

Question 13

____ can improve performance by requiring the mastery of new skills by your employees.

Answer 13

Delegation

Question 14

There are four parts to successful delegation: (AAIR)

Answer 14

Responsibility, Authority, Instruction, Accountability

Question 15

____ gives employees a chance to learn new skills and improve their performance.

Answer 15

Delegation

Question 16

Successful ____ requires you to be creative and clear and to trust your employees.

Answer 16

delegation

Question 17

Your success as a problem solver requires you to be ___ so that employees and colleagues are willing to talk to you when they need help or are facing unexpected obstacles.

Answer 17

APPROACHABLE

Question 18

Your success as a problem solver requires you to be ____ to work progress so that you can constantly evaluate successes, concerns, and potential risks within the context of your team’s mission, goals, and outcomes.

Answer 18

CONNECTED

Question 19

Your success as a problem solver requires you to be ____ to potential issues and risks so that you can coach employees through bumps before they grow into serious problems.

Answer 19

ALERT

Question 20

Your success as a problem solver requires you to be ____ to changes in work processes or strategies so that you can manage challenges.

Answer 20

OPEN

Question 21

Your success as a problem solver requires you to be ____ of trends or patterns that may indicate a potential problem.

Answer 21

AWARE

Question 22

Your success as a problem solver requires you to be ____, ____, ____, ____. (AAACO)

Answer 22

Approachable, Connected, Alert, Open, Aware

Question 23

Effective supervisors are willing to ____ jobs to make them more interesting and challenging.

Answer 23

redesign

Question 24

Consequently, you often function as a ____ who must balance competing interests to achieve broad goals.

Answer 24

broker

Question 25

____ is not an accomplishment. It is a spirit, a never-ending process.

Answer 25

Excellence

Question 26

One of the toughest professional challenges you’ll face if you are a new supervisor is becoming a ______ to your former co-workers and friends.

Answer 26

boss

Question 27

Becoming a successful supervisor requires making changes in your ____________ to adapt to your new roles and responsibilities.

Answer 27

operating style

Question 28

When it comes to getting the job done, team members share the same ____, _____, and____.

Answer 28

goals, attitudes and values

Question 29

Successful team leaders discuss what ________ and __________ mean and then guide their teams through the work with a clear understanding of expected results.

Answer 29

accountability and empowerment

Question 30

Accomplishing work ________ and ________ other people requires engaging those people in decisions that contribute to team effectiveness.

Answer 30

with and through