Chapter 3: Ethics

Question 1

____ matters in public service.

Answer 1

Ethical behavior

Question 2

____ is a standard of conduct for professional and personal behavior based on shared values.

Answer 2

Ethics

Question 3

The most useful local government ethics policies are practical, easy to embrace and based on organizational ____.

Answer 3

values

Question 4

ICMA is deeply committed to promoting an ethical culture in local government through its Code of Ethics for professional managers, which is based on these six principles??

Answer 4

Equity
Trust and Transparency
Honor
Integrity
Commitment
Stewardship

Question 5

____ is an on-going process.

Answer 5

Ethical behavior

Question 6

These three As help define ethics in action:?

Answer 6

Accountability, Awareness, Authenticity

Question 7

____ behavior in your unit begins with you.

Answer 7

Ethical

Question 8

Public employees must be ____ in character and willing to do the right thing even when no one is watching.

Answer 8

genuine

Question 9

As a supervisor, ____ is a daily responsibility designed to help employees with personal and professional development, improve current work performance and increase performance results.

Answer 9

coaching

Question 10

While most of your ____ will focus on job knowledge, skills and performance, ethical behavior is a particularly important area for which you need to provide guidance, coaching, and feedback.

Answer 10

coaching

Question 11

A ____ behavioral model developed and used in training by Keilty, Goldsmsith and Company and entitled, “The Behavioral Model: Steps in the Process” offers eight actions (ask, listen, think, thank, respond, involve, change, and follow up) that supervisors can use as an eight-step process to coach employees on all aspects of their behavior, including ethics.

Answer 11

self-evaluation

Question 12

Four useful tools for ethical decisions:?

Answer 12

1. The role model test
2. The parent or child on your shoulder test
3. The newspaper headline test
4. The golden rule test

Question 13

The ____ asks, “What would my role model or mentor think or do in the same situation?”

Answer 13

Role Model test

Question 14

The ____ asks, “What would I say to my children or to the person who brought m up about the action I’m about to take?”

Answer 14

Parent or child on your shoulder test

Question 15

The ____ asks, “How would you feel if the headline in tomorrow’s newspaper announced what you are thinking about doing?”

Answer 15

Newspaper headline test

Question 16

The ____ asks, “ Would I want to treated in the way I am considering treating someone else?”

Answer 16

Golden rule test

Question 17

Ongoing ____is essential to ensure that all employees understand ethical guidelines, know how to use tools and tests to assess challenging situations, and have an opportunity to discuss tough issues with colleagues and staff who have experience in ethical decision making.

Answer 17

training

Question 18

Most local governments today have employee codes of conduct and guidelines for ethical ____.

Answer 18

behavior