Chapter 8

Question 1

arranges people and resources to work toward a common goal

Answer 1

organizing

Question 2

is a system of tasks reporting relationships and communication linkages

Answer 2

organization structure

Question 3

describes the arrangement or work positions within an organization

Answer 3

organization chart

Question 4

means that people and groups perform different jobs

Answer 4

division of labor

Question 5

is the official structure of the organization

Answer 5

formal structure

Question 6

is the network of unofficial relationships among organization’s members

Answer 6

informal structure or shadow organization

Question 7

identifies the informal structures and their embedded social relationships that are active in an organization

Answer 7

social network analysis

Question 8

is the process of grouping together people and jobs into work units

Answer 8

departmentalization

Question 9

groups together people with similar skills who perform similar tasks

Answer 9

functional structure

Question 10

is a lack of communication and coordination across functions in a functional structure

Answer 10

functional chimneys or silos

Question 11

groups together people on the same product in the same area or with similar customers

Answer 11

divisional structure

Question 12

groups together people and jobs working on a single product or service

Answer 12

product structure

Question 13

brings together people and jobs performed in the same location

Answer 13

geographical structure

Question 14

groups together people and jobs that serve the same customers or clients

Answer 14

customer structure

Question 15

combines functional and divisional approaches to emphasize project or program teams

Answer 15

matrix structure

Question 16

brings together members from different functional departments

Answer 16

cross-functional teams

Question 17

uses permanent and temporary cross-functional teams to improve lateral relations

Answer 17

team structure

Question 18

uses IT to link with networks of outside suppliers and service contractors

Answer 18

network structure

Question 19

uses informal technologies to operate as a shifting network of alliances

Answer 19

virtual organization

Question 20

is the process of configuring organizations to meet environmental challenges

Answer 20

organizational design

Question 21

is the number of persons directly reporting to a manager

Answer 21

span of control

Question 22

top management keeps the power to make most decisions

Answer 22

centeralization

Question 23

top management allows lower levels to help make many decisions

Answer 23

decentralization

Question 24

is the process of entrusting work to others

Answer 24

delegation

Question 25

gives people freedom to di their jobs as they think best

Answer 25

empowerment

Question 26

emphasizes formal authority rules order fairness and efficiency

Answer 26

bureaucracy

Question 27

are bureaucratic using a centralized and vertical structure

Answer 27

mechanistic designs

Question 28

are adaptive using decentralized and horizontal structure

Answer 28

organic designs

Question 29

allows a worker to complete a full time job in less than five days

Answer 29

compressed workweek

Question 30

give employees some choice in daily work hours

Answer 30

flexible working hours

Question 31

involves using IT to work at home or outside the office

Answer 31

telecommuting

Question 32

is a place where telecommuters share office space outside the home

Answer 32

co-working center

Question 33

splits one job between 2 people

Answer 33

job sharing