Chapter 6 Flashcards
is the process of measuring performance and taking action to ensure desired results
controlling
is a structured review of lessons learned and results accomplished through a completed project task force assignment or special operation
after-action review
measures performance results in terms of quantity quality cost or item
output standard
measures work efforts that go into a performance task
input standard
focuses attention on differences between actual and desired performance
management by exception
ensures clear directions and needed resources before the work begins
feed-forward control
focuses on what happens during the work process
concurrent control
takes place after completing an action
feedback control
occurs as people exercise self discipline in fulfilling job expectations
internal control/ self control
occurs through direct supervision or administrative systems
external control
influences behavior through authority policies procedures job descriptions budgets and day to day supervision
bureaucratic control
influences behavior through social norms and peer expectations
clan control
is essentially the influence of market competition on the behavior of organizations and their members
market control
is a process of joint objective setting between an superior and a subordinate
managing by objectives
document intentions to improve performance in a specific way
improvement objectives
document intentions to accomplish personal growth such as expanded job knowledge or skills
personal development objectives
commits to quality objectives continuous improvement and doing things right the first time
Total quality management
involves always searching for new ways to improve work quality and performance
continuous improvement
are graphical ways of displaying trends so that exceptions to quality standards can be identified
control charts
is a quality standard of 3-4 defects or less per million products or service deliveries
six sigma
are one time activites with many component tasks that must be completed in proper order and according to budget
projects
make sure that activities required to complete a project are planned well and accomplished on time
project management
graphically displays the scheduling of tasks required to complete a project
gantt chart
routs materials to work stations just in time for use
Just in time scheduling
occurs where revenues just equal costs
breakeven pt
shows assets and liabilities at one point in time
balance sheet
shows profits/losses at one point in time
income statement
measures performance on financial customer service internal process and innovation and learning goals
balanced scorecard
