Chapter 5

Question 1

is the process of setting performance objectives and determining how to accomplish them

Answer 1

planning

Question 2

are specific results that one wishes to achieve

Answer 2

objectives

Question 3

is a statement of intended means for accomplishing objectives

Answer 3

plan

Question 4

is being lulled into inaction by current successes or failures

Answer 4

complacency trap

Question 5

lower-level objectives help to accomplish higher level ones

Answer 5

hierarchy of objectives

Question 6

plans that usually cover a year or less

Answer 6

short-range plans

Question 7

plans that usually cover three or more years

Answer 7

long-range plans

Question 8

identifies long-term directions for the organization

Answer 8

strategic plan

Question 9

clarifies the purpose of the organization and expresses what it hopes to be in the future

Answer 9

vision

Question 10

sets out ways to implement a strategic plan

Answer 10

operational/tactical plan

Question 11

identifies how different parts of an enterprise will contribute to accomplishing strategic plans

Answer 11

functional plan

Question 12

is a standing plan that communicates brad guidelines for decisions and action

Answer 12

policy

Question 13

rule precisely describing actions to take in specific situations

Answer 13

procedure

Question 14

is a plan that commits resources to projects or activities

Answer 14

budget

Question 15

allocates resources as if each budget was brand new

Answer 15

zero-based budget

Question 16

attempts to predict the future

Answer 16

forcasting

Question 17

identifies alternative courses of action to take when things go wrong

Answer 17

contingency planning

Question 18

identifies alternative future scenarios and makes plans to deal with each

Answer 18

scenario planning

Question 19

uses external comparisons to gain insights for planning

Answer 19

Benchmarking

Question 20

are methods that lead to superior performance

Answer 20

Best practices

Question 21

includes the persons who will be affected by plans and or who will be asked to implement them

Answer 21

participatory pllanning

Question 22

are performance targets that we have to work extra hard and stretch to reach

Answer 22

stretch goals