Chapter 16

Question 1

describes race, gender, age, and other individual differences

Answer 1

diversity

Question 2

is a high turnover rate among minorities and women

Answer 2

revolving door syndrome

Question 3

is how open the organization is to anyone who can perform a job

Answer 3

inclusivity

Question 4

is based on pluralism and operates with inclusivity and respect for diversity

Answer 4

multicultural organization

Question 5

is a hidden barrier to teh advancement of women and minorities

Answer 5

glass ceiling

Question 6

occurs when women leave careers because employers lack family-friendly policies and practices

Answer 6

leaking pipeline problem

Question 7

is when minority members adopt characteristics of majority cultures in order to succeed

Answer 7

Biculturalism

Question 8

are groupings of people based on shared demographic and job identities

Answer 8

organizational subcultures

Question 9

is the belief that on’s membership group or subculture is superior to all others

Answer 9

ethnocentrism

Question 10

relationships that form among people doing the same kinds of work

Answer 10

occupational subcultures

Question 11

relationships that form among people from the same races, language groupings, regions, and nations

Answer 11

Ethnic or national subcultures

Question 12

is the ability to adapt to new cultures and work well in situations of cultural diversity

Answer 12

Cultural Inteligence

Question 13

relationships that form among people in similar age groups

Answer 13

Generational subcultures

Question 14

is building and inclusive work environment that allows everyone to reach his or her potential

Answer 14

Managing diversity

Question 15

is the confusion and discomfort that a person experiences when in an unfamiliar culture

Answer 15

culture shock

Question 16

rely on nonverbal and situational cues as well as spoken or written words in communication

Answer 16

High context cultures

Question 17

emphasize communication via spoken or written words

Answer 17

Low context cultures

Question 18

people tend to do one thing at a time

Answer 18

monochromic cultures

Question 19

people accomplish many different things at once

Answer 19

polychromic cultures

Question 20

is the study of how people use interpersonal space

Answer 20

proxemics

Question 21

social noms are rigid clear and members try to conform

Answer 21

tight cultures

Question 22

social noms are mixed and ambiguous and conformity varies

Answer 22

loose cultures

Question 23

is the degree to which a society accepts unequal distribution of power

Answer 23

power distance

Question 24

is the degree to which a society tolerates risk and uncertainty

Answer 24

uncertainty avoidance

Question 25

is the degree to which a society emphasizes individuals and their self interests

Answer 25

individualism-collectivism

Question 26

is the degree to which a society values assertiveness and materialism

Answer 26

masculinity-femininity

Question 27

is the degree to which a society emphasizes short term or long term goals

Answer 27

time orientation

Question 28

assumes that a generalized cultural value applies equally well to a members of the culture

Answer 28

ecological fallacy

Question 29

are skills and personal characteristics that help us be successful in cross-cultural situations

Answer 29

Intercultural competencies