Chapter 14

Question 1

a collection of people who regularly interact to pursue common goals

Answer 1

team

Question 2

is the process of people actively working together to accomplish common goals

Answer 2

teamwork

Question 3

is the creation of a whole greater than the sum of the individual parts

Answer 3

synergy

Question 4

is the tendency of some people to avoid responsibility by free-riding in groups

Answer 4

social loafing

Question 5

is officially recognized and supported by the organization

Answer 5

formal team

Question 6

is unofficial and emerges from relationships and shared interests among members

Answer 6

informal group

Question 7

is designated to work on a special task on a continuing basis

Answer 7

committee

Question 8

is convened for a specific purpose and disbands after completing its task

Answer 8

project team or task force

Question 9

operates with members who come form different functional units of an organization

Answer 9

cross-functional team

Question 10

meets on a regular basis to help achieve continuous improvement

Answer 10

employee involvement team

Question 11

is a team of employees who meet periodically to discus ways of improving work quality

Answer 11

quality circle

Question 12

work together and solve problems through computer based interactions

Answer 12

virtual team

Question 13

have the authority to make decisions about how they share and complete their work

Answer 13

self managing team

Question 14

achieves high levels of task performance membership satisfaction, and future viability

Answer 14

effective team

Question 15

is the mix of skills experiences backgrounds and personalities of team members

Answer 15

team diversity

Question 16

have members with similar personal characteristics

Answer 16

homogeneous teams

Question 17

have members with diverse personal characteristics

Answer 17

heterogeneous teams

Question 18

is the way team members work together to accomplish tasks

Answer 18

team process

Question 19

is the ability of a team to perform well by using talent and emotional intelligence

Answer 19

Team IQ

Question 20

is a behavior rule or standard expected to be followed by team members

Answer 20

norm

Question 21

defines the effort and performance contributions expected of team members

Answer 21

performance norm

Question 22

is the degree to which members are attracted to and motivated to remain part of a team

Answer 22

cohesiveness

Question 23

is an action taken by a team member that directly contributes to the groups performance purpose

Answer 23

task activity

Question 24

is an action taken by a team member that supports the emotional life of the group

Answer 24

maintenance activity

Question 25

is when any an all members contribute helpful task and maintenance activities to the team

Answer 25

distributed leadership

Question 26

are self serving and cause problems for team effectiveness

Answer 26

disruptive behaviors

Question 27

allows all members to communicate directly with one another

Answer 27

decentralized communication network

Question 28

communication flows only between individual members and a hub or center point

Answer 28

centralized communication network

Question 29

subgroups that contest one anthers’ positions and restrict interactions with one another

Answer 29

restricted communication network

Question 30

involves activities to gather and analyze data on a team and make changes to increase its effectiveness

Answer 30

team building

Question 31

is the process of make choices among alternative courses of action

Answer 31

decision making

Question 32

is reached when all parties believe they have had their say and been listened to and they agree to support the groups final decision

Answer 32

consensus

Question 33

is a tendency for highly cohesive teams to lose their evaluative capabilities

Answer 33

group think

Question 34

is a disagreement over issues of substance and or an emotional antagonism

Answer 34

conflict

Question 35

involves disagreements over goals resources rewards policies procedures and job assignments

Answer 35

substantive conflict

Question 36

results form feelings of anger distrust dislike fear and resentment as well as from personality clashes

Answer 36

emotional conflict

Question 37

pretends that a conflict doesn’t really exist

Answer 37

avoidance

Question 38

or smoothing plays down differences and highlights similarity to reduce conflict

Answer 38

accommodation

Question 39

or authoritative command uses force superior skill or domination to win a conflict

Answer 39

competition

Question 40

occurs when each party to the conflict gives up something of value to the other

Answer 40

compromise

Question 41

or problem solving involves working through conflict differences and solving problems so everyone wins

Answer 41

collaboration

Question 42

is the removal of the substantive and or emotional reason for a conflict

Answer 42

conflict resolution