Chapter 14 Flashcards
a collection of people who regularly interact to pursue common goals
team
is the process of people actively working together to accomplish common goals
teamwork
is the creation of a whole greater than the sum of the individual parts
synergy
is the tendency of some people to avoid responsibility by free-riding in groups
social loafing
is officially recognized and supported by the organization
formal team
is unofficial and emerges from relationships and shared interests among members
informal group
is designated to work on a special task on a continuing basis
committee
is convened for a specific purpose and disbands after completing its task
project team or task force
operates with members who come form different functional units of an organization
cross-functional team
meets on a regular basis to help achieve continuous improvement
employee involvement team
is a team of employees who meet periodically to discus ways of improving work quality
quality circle
work together and solve problems through computer based interactions
virtual team
have the authority to make decisions about how they share and complete their work
self managing team
achieves high levels of task performance membership satisfaction, and future viability
effective team
is the mix of skills experiences backgrounds and personalities of team members
team diversity
have members with similar personal characteristics
homogeneous teams
have members with diverse personal characteristics
heterogeneous teams
is the way team members work together to accomplish tasks
team process
is the ability of a team to perform well by using talent and emotional intelligence
Team IQ
is a behavior rule or standard expected to be followed by team members
norm
defines the effort and performance contributions expected of team members
performance norm
is the degree to which members are attracted to and motivated to remain part of a team
cohesiveness
is an action taken by a team member that directly contributes to the groups performance purpose
task activity
is an action taken by a team member that supports the emotional life of the group
maintenance activity
is when any an all members contribute helpful task and maintenance activities to the team
distributed leadership
are self serving and cause problems for team effectiveness
disruptive behaviors
allows all members to communicate directly with one another
decentralized communication network
communication flows only between individual members and a hub or center point
centralized communication network
subgroups that contest one anthers’ positions and restrict interactions with one another
restricted communication network
involves activities to gather and analyze data on a team and make changes to increase its effectiveness
team building
is the process of make choices among alternative courses of action
decision making
is reached when all parties believe they have had their say and been listened to and they agree to support the groups final decision
consensus
is a tendency for highly cohesive teams to lose their evaluative capabilities
group think
is a disagreement over issues of substance and or an emotional antagonism
conflict
involves disagreements over goals resources rewards policies procedures and job assignments
substantive conflict
results form feelings of anger distrust dislike fear and resentment as well as from personality clashes
emotional conflict
pretends that a conflict doesn’t really exist
avoidance
or smoothing plays down differences and highlights similarity to reduce conflict
accommodation
or authoritative command uses force superior skill or domination to win a conflict
competition
occurs when each party to the conflict gives up something of value to the other
compromise
or problem solving involves working through conflict differences and solving problems so everyone wins
collaboration
is the removal of the substantive and or emotional reason for a conflict
conflict resolution
