Chapter 1 Flashcards
is a person who supports and is responsible for the work of others
managers
are team leaders and supervisors in charge of people who perform non-managerial duties
first-line managers
oversee the work of large departments or divisions
middle managers
guide the performance of the organization as a whole ore of one of its major parts
top managers
are elected by stockholders to represent their ownership interests
board of trustees
is oversight of top management by board of trustees or board of directors
governance
is the requirement to show performance results to a supervisor
accountability
successfully helps others achieve high performance and satisfaction in their work
effective manager
is the overall quality of human experiences in the workplace
quality of work life
is planning organizing leading and controlling the use of resources to accomplish performance goals
management process
is the process of setting objectives and determining what should be done to accomplish them
planning
is the process of assigning tasks allocating resources and coordinating work activities
organizing
is the process of arousing enthusiasm and inspiring efforts to achieve goals
leading
is the process of measuring performance and taking action to ensure desired results
controlling
involves identifying clear action priorities
agenda setting
involves building and maintaining positive relationships with other people
networking
is the capacity to attract support and help from others to get things done
social capital
is the ability to use expertise to perform tasks with proficiency
technical skill
is the ability to work well in cooperation with other people
human skill
is the ability to manage ourselves and our relationships effectively
emotional intelligence
is the ability to think analytically and solve complex problems
conceptual skill
is continuous learning form daily experiences
lifelong learning
is a world wide interdependence of resource flows product markets and business competition
globalization
involves contracting for work to be performed in other countries
global sourcing
occurs when global outsourcing shifts jobs from one country to another
job migration
moves jobs back from foreign to domestic locations
reshoring
describes differences among workers in gender race age ethnicity religion sexual orientation and able-bodiedness
workforce diversity
is an invisible barrier limiting career advancement of women and minorities
glass ceiling effect
is the display of negative irrational attitudes toward women or minorities
prejudice
actively denies women and minorities the full benefits of organizational membership
discrimination
people change jobs more often and many work on independent contracts with shifting mix of employers
free-agent economy
operates with a core group of full-time long term workers supported by others who work on contracts and part time
shamrock organization
is the collective brain power or shared knowledge of a workforce
intellectual capital
what is the intellectual capital formula
IC=competency x commitment
use their minds and intellects as critical assets to employers
knowledge workers
is the ability to understand oneself excercise initiative accept responsibility and learn form experience
self management
