Chapter 7 Flashcards
1
Q
Four Stages of Listening
A
- Hearing: detecting sound waves
- Understanding: converting sound to message
- Evaluating: prioritizing messages
- Responding: simple or complex
2
Q
Four Listening Styles
A
- Action-Oriented
- Content-Oriented
- People-Oriented
- Time-Oriented
3
Q
Action-Oriented Listening
A
- Preference for error-free, well-organized speaking
- Emphasis on active responding
- Skills: informational listening
4
Q
Content-Oriented Listening
A
- interested in complex information
- Assess content and quality
- skills: informational listening and critical listening
5
Q
People-Oriented Listening
A
- Used to service relationships
- Skills: supportive listening
6
Q
Time-Oriented Listening
A
- Prefers brief speech
- Aims to limit time spent listening
- No skills needed
7
Q
Gender’s Impact on Listening
A
gender-based stereotypes; women are better at listening than men
8
Q
Age’s Impact on Listening
A
- children do not understand conversational rules (poor listeners)
- teens close off channels
- sandwich generations have to listen to both the young and the old
9
Q
Nationality’s Impact on Listening
A
culture influences nonverbal expressions of listening
10
Q
4 Barriers to Listening
A
- Physical/Physiological
- Psychological
- Conflicting Objectives
- Poor Listening Habits
11
Q
Physical/Physiological Barriers
A
Physical: environmental distractions, physical discomfort, or fatigue
Physiological: ability to hear
12
Q
Psychological barriers
A
- Boredom
- Preoccupation
13
Q
Conflicting Objectives
A
We chose how/whether to listen depending on our objectives
14
Q
Poor Listening Habits (5)
A
- Wandering
- Rejecting
- Judging
- Predicting
- Rehearsing
15
Q
Social Filters for Listening (3)
A
- Social Hierarchy
- Context
- Soundscapes
