Chapter 10

Question 1

Group Hate

Answer 1

the distaste and aversion that many people feel toward working in groups

Question 2

Advantages of Group Work

Answer 2

• better decisions
• increased creativity
• increased critical thinking

Question 3

Disadvantages of Group Work

Answer 3

• time consuming
• premature decisions
• silences divergent opinions
• unsatisfying when group members dominate or withdraw

Question 4

Small Group Communication

Answer 4

Communication among a 3 - 7 people who share a common purpose or goal, who feel connected to each other, and who coordinate their behavior.

Question 5

3 Primary Group Roles

Answer 5

1. Task: accomplishment of group goals
2. Relational: establishment of social atmosphere
3. Individual: putting individual needs about group needs → dysfunctional

Question 6

Leadership

Answer 6

an influence relationship among leaders and followers who intend changes and outcomes that reflect shared purposes

Question 7

Trait Theory of Leadership

Answer 7

Leaders are born, not made

Question 8

Functional Theory of Leadership

Answer 8

Leadership can be learned and transferred among the different members of a group

Question 9

Style Theory of Leadership

Answer 9

A leader’s success is determined by their style
1. Authoritarian: takes charge and has a high level of intellect/experience
2. Democratic: invites input from group members
3. Laissez-Faire: allows complete freedom of the group in decision making

Question 10

Transformational Theory of Leadership

Answer 10

Emphasizes the importance of interpersonal relationships

Question 11

Servant Theory of Leadership

Answer 11

places the needs of others first and helps subordinates develop their own abilities

Question 12

4 Effective Small Group Communication Practices

Answer 12

1. Equal participation
2. consensus decision making
3. cooperative conflict style
4. respectful communication

Question 13

4 Stages of Group Decision Making

Answer 13

1. Orientation: group members orient themselves to the problem and each other
2. Conflict: norms and expectations are created, possible solutions are addressed
3. Emergence: members express a cooperative attitude
4. Reinforcement: group members reach a consensus

Question 14

Groupthink

Answer 14

Occurs when a homogenous, highly cohesive group is so concerned with maintaining unanimity that they fail to evaluate all alternative solutions to a problem.

Question 15

3 Ways to Prevent Groupthink

Answer 15

• encourage members to raise objections and concerns
• assign one or more member to play the role of the devil’s advocate
• require the group to develop multiple solutions