Chapter 1

Question 1

Seven Components of the Communication Process

Answer 1

setting, participants, message creation, meaning creation, channel, noise, feedback

Question 2

Setting

Answer 2

Physical surroundings

Question 3

Participants

Answer 3

People interacting during communication

Question 4

Message creation

Answer 4

encoding: turning an idea into a message

Question 5

Meaning Creation

Answer 5

decoding: interpreting the idea behind a message

Question 6

Channel

Answer 6

Means of communication (medium)

Question 7

Noise

Answer 7

Factors that interfere with or degrade the quality of a message

Question 8

Feedback

Answer 8

Response to a message that closes the communication loop

Question 9

Messages

Answer 9

Content being transmitted that contain symbols

Question 10

5-Step Critical Thinking Process

Answer 10

Identify the assertion
Assess evidence for or against it
Decide which conclusion the evidence supports
Identify alternative explanations/conclusions
Maintain an open mind

Question 11

Shared Meaning

Answer 11

When the intended meaning matches the understood meaning (the goal of all communication)

Question 12

Content level meaning

Answer 12

the substance of the message/what is said

Question 13

Relationship level meaning

Answer 13

what the message conveys about communicator relationships

Question 14

Linear model of communication

Answer 14

a one directional model in which a sender communicates a message through a channel to a receiver while being affected by noise

Question 15

field of experience

Answer 15

identity, relationship, and past experiences

Question 16

Transactional model of communication

Answer 16

a two directional model in which both parties are senders and receivers of messages that are affected by noise and the field of experience

Question 17

Synergetic model of communication
(3 additions to the transactional model)

Answer 17

adds societal forces, individual forces, and surrounding culture to the transactional model

Question 18

Communication competence

Answer 18

the ability to communicate effectively and appropriately in any context

Question 19

Communication

Answer 19

a transactional process in which people generate meaning through the exchange of verbal and nonverbal messages in specific contexts, influenced by individual and social forces, and embedded in culture

Question 20

Individual forces

Answer 20

demographics, personality, cognitive ability, physical ability, and field of experience

Question 21

societal forces

Answer 21

racial identity, gender roles, ethnic identity, and social norms

Question 22

3 goal types in communication

Answer 22

content goals, relationship goals, and identity goals

Question 23

content goals

Answer 23

the concrete, desired outcomes of an interaction (ex: a job offer)

Question 24

Relationship goals

Answer 24

the desire to change or maintain your relationship with another (ex: saying “I love you”)

Question 25

Identity goals

Answer 25

describe how we would like others to see us or how we would like to see ourselves (ex: using complex language to convey intelligence)

Question 26

Why do we study communication?

Answer 26

It is necessary for relationships, goal achievement, identity development, and identity management