chapter 5 review Flashcards
traditional organization theory has 3 stems, what are they
1) scientific management
2) bureaucratic model
3) admin/management theory
* described as mechanistic - closed system, little influence from outside org.
the focus of scientific management is to do what
one best way - father scientific management - Filu Taylor
How do functional supervision and the exception principle operate?
function - people responsible for directing even if not a supervisor
exception principle- routine matters handled at lower levels
Webers bureaucratic model has certain characteristics. what are they?
follows principle of hierarchy which provides vertical highway - formal principle of hierarchy which provides vertical hwy - formal comm. channels
right of appeal to hierarchy
specific areas of competence division of labor exist - greater amount - the more grows vertically coord. different units
official duties bound by rational rules.
recorded in writing
authority ass. w/ position property of office not occupant of positon
app. basis of qualification
org. members do not own it.
face of gov. operate 2 modes
follow law & policies
citizen agents bend - ignore law & policies
can you summarize administrative theory?
concentrates on broader principles/works bureaucratic model more than scientific management. known by Luther Gulick - Lyndall Urwick.
What does PODSCORB mean?
?
what did the human relations school seek to accomplish?
research of elton mayo - original study fatigue-production work increase - decrease
*productivity is influence of interpersonal relatons & cooperation
Organizational humanism called for what change?
does not like traditional org.
should motivate
pay attention to employees on/off job
job not to make living
what is maslow’s needs hierarchy
individual motivation 1943 lower to higher order needs me no longer motivate
Immaturity - maturity theory says traditional organizations are a barrier to an individuals search for maturity. How does this happen?
self actualization self esteem belongingness-love safety physiological
how do theory X & Y differ
managerial acts rested on conscious - subconscious assump - beliefs how workers behave
theory X-avoid work - coerced or threatened to do work - average person prefers directive
theory Y- physical - mutual effort natural people exercise self control-commit function of reward average human learns proper conditions - imagination - releasing energy more happy employees.
what is the difference in herzbergs motivation and hygiene factors?
Hygiene - maintenance factor/ motivators work environment / motivator - work itself
how do you use force field analysis?
lewin driving force pushes for new conditions - restraining forces resist change.
can you diagram a basic open system view of l.e. agency?
ludwig von bert - general system theroy
1) beyond boundary is part of environment
2) relationship w/environment
3) walls boundaries permeable
4) use coding
5) Become more complex
6) prospect decline
7) evolve
8) double loop
9) achieve goal
