Chapter 15 Key terms

Question 1

Lewin’s three-step model:

Answer 1

a change model that has three sequential steps: (1) unfreezing, (2) moving, and (3) refreezing.

Question 2

traditional action research model:

Answer 2

a five-step change model consisting of the following: (1) recognizing the need for change, (2) assessing/diagnosing the situation, (3) action planning, (4) the intervention, and (5) evaluation.

Question 3

change agent:

Answer 3

an individual or a group from within or outside the police department that stimulates, guides, facilitates, and stabilizes the change process. directed change: a carefully planned, formal action designed to bring about a new condition.