Chapter 4 Review ~ Communicating for Success Flashcards
If a client is dissatisfied with the service and you are trying to find out why, what is one of the first steps you should take?
Ask for Specifics
What tool can be used to put your clients at ease about your technical abilities?
Your Personal Portfolio
An important strategy to use when conducting a client consultation is known as ____.
Reflective Listening
When conducting a client consultation with a first-time client, how much time should you schedule for the consultation?
5 to 15 Minutes
The act of transmitting information, in the form of symbols, gestures, or behaviors, in order to express an idea or concept so that it is satisfactorily understood is known as ___.
Communication
When is it appropriate to argue with clients?
Never
The most important communication you will have with your client is the ___.
Client Consultation
When you help the client select a hairstyle that is reflective of her body shape and entire lifestyle, you are subscribing to the ___ concept.
Total Look
The best way to understand others is to begin with a firm understanding of ___.
Yourself
When bringing issues or problems to your supervisor or salon manager, it is important to be ___.
A Problem Solver
As you interact and communicate with fellow coworkers, remember to treat everyone with ___.
Respect
One of the ways you can participate in your career success is by approaching your employee evaluations sessions ___.
Positively
In dealing with conflicts that may occur between your coworkers, it is important to ___.
Remain Neutral
People who are rude, insensitive, and generally unfeeling are usually ___.
Insecure
What is the very first thing you should do when meeting a new client?
Smile
