CHAPTER 21 Transformation Will Not Be Televised, Livestreamed, or Managed Flashcards
What is the primary role of consulting as described?
To be a learning architect
What does transformation lead to according to the text?
A shift in story that opens the portal to a different future
What is often prioritized over learning in traditional educational and consulting efforts?
Teaching
Who is usually the real learner in a teacher-centered format?
The trainer
What is a major consequence of a teacher-centered learning model?
The participant often leaves the session little changed
What is suggested as a core leadership stance?
Not knowing
What should be valued over answers in the learning process?
Questions
True or False: High-control, predetermined answers can fix high-control, predetermined thinking.
False
What mindset is necessary for fostering a collective responsibility for learning?
Understanding interdependence
What should every moment in a training session exemplify?
The future we want to create
What is essential for witnessing change during meetings?
Trusting the moment
What must be encouraged in conversations to legitimize doubt and dissent?
Curiosity
What should be emphasized instead of weaknesses in organizational life?
Forgiveness
What is the relationship between change and integrity according to the text?
Change requires integrity and willingness to participate
What happens when leaders begin to believe they are a finished product?
They become distanced from their own need to change
Who are the archetypes for the right use of power mentioned in the text?
Confucius, Buddha, Christ, Lincoln, Gandhi, Martin Luther King Jr.
What is the antidote to the patriarchy embedded in change strategies?
The union has to be the one to blink first
Fill in the blank: All change, transformation, and hope are _______.
self-inflicted
What must individuals let go of to treat the present moment as an example of the future?
Guilt or resentment about the past
What is the relationship between employees and management in terms of change?
Employees create their relationship with bosses and both think the other needs to change.
What does entitlement mean in the context of employee-boss relationships?
Entitlement means that we are not the problem and feel something is due to us.
What is required for flawless consulting according to the text?
Courage to surrender to the change that is already in motion.
What do we often rely on as a safe path in consulting?
- Religious belief in rationality and data
- Imitation of successful strategies
True or False: The text suggests that being right is enough to influence others.
True
What is the belief behind imitation as a strategy?
If we mirror what works elsewhere, we will achieve the future we want.
What did research in General Electric reveal about effective supervisors?
The most effective supervisors were those who had given up on their chances of promotion.
What did the pandemic provide many employees in terms of work?
A sense of freedom from being watched and the liberty to construct their own days.
What are the consequences of a primary commitment to contribute and maintain integrity?
Adventure, uncertainty, and risk.
What is the purpose of facing reality and acting with courage?
It is a way of valuing ourselves and discovering our integrity.
What does the text say about authentic statements in consulting?
They should name what we see, identify our part in it, and state what we want.
Fill in the blank: Flawless consulting requires _______ statements.
[authentic]
What is the essence of personal relationships compared to consulting relationships?
In personal relationships, it is about exchanging feelings; in consulting, it is about exchanging wants.
What does the text suggest about the role of consultants?
Consultants are as much learners as their clients.
What is the importance of the online appendix mentioned in the text?
It provides checklists and references for consulting concepts and skills.
What are the sections included in the online appendix?
- Overview
- Contracting
- Data collection and discovery
- Feedback
- Resistance
- Implementation
What is one of the key influences on the author’s thinking about consulting?
The role of interpersonal skills in organizations, pioneered by Chris Argyris.
What is the main message of the quote by Godwin Hlatshwayo?
Questions determine destinations and are crucial in shaping destiny.
What does the text imply about the nature of obstacles in consulting?
Obstacles help us discover our own integrity.
What is a key aspect of effective consulting according to the text?
Exchanging wants with clients.
What does the author express gratitude for in the acknowledgments?
The support and contributions of various individuals in the field of consulting.
Who is Ed Schein?
A pioneer in the field of organizational change who provided direction and insight.
What is the main theme of Peter Block’s work?
Chosen accountability and the reconciliation of community.
Name one of Peter Block’s best-selling books.
Flawless Consulting: A Guide to Getting Your Expertise Used.
Fill in the blank: Peter Block’s newest book, co-authored with Peter Koestenbaum, is titled _______.
Confronting Our Freedom: Leading a Culture of Chosen Accountability and Belonging
What does Peter Block advocate for in his work?
Creating workplaces and communities that work for all through consent and connectedness.
True or False: Peter Block’s books promote patriarchal beliefs.
False
Which training company did Peter Block found?
Designed Learning.
What is the focus of the Common Good Alliance in Cincinnati?
Creating everyday African American wealth by collectively owning and controlling land, housing, enterprise, and the arts.
What role did Peter Block serve at LivePerson?
Member of the Board of Directors.
Fill in the blank: Peter Block’s work offers an alternative to _______ beliefs that dominate our culture.
patriarchal
What is the purpose of A Small Group, founded by Peter Block?
To create a new community narrative and promote civic engagement.
Name one of the editors involved in the publication of the book.
Zach Schisgal.
What city is Peter Block associated with?
Cincinnati, Ohio.
What is the main focus of Peter Block’s workshops?
Building the skills outlined in his books.
Which urban arts center is Peter Block a director emeritus of?
Elementz.
What is a key aspect of Peter Block’s approach to change?
Through consent and connectedness rather than mandate and force.
Fill in the blank: Peter Block’s work emphasizes _______ over self-interest.
service
