CHAPTER 12 Technology: A Marriage of Myth, Convenience, and the Virtual Hour Flashcards
What are the three dominant narratives of consumer culture?
Speed, cost, and scale.
What technological advancement allowed long-distance exchanges?
The invention of writing and printing.
Who invented the printing press?
Johannes Gutenberg.
What did Gutenberg’s Bible represent in terms of cultural impact?
It went viral and disrupted the control of spiritual content by the Catholic Church.
How has virtual communication changed our interactions?
We now email people sitting next to us and find companionship online.
What is a key issue with virtual communication in consulting?
It struggles to deliver outcomes in relationship-based work.
What is the effect of technology on privacy and solitude?
We have surrendered our privacy and solitude, being constantly on call.
What is one major disadvantage of email communication?
Meanings can get distorted, leading to misunderstandings.
Fill in the blank: The internet is great for getting facts but has a hidden cost in _______.
human relationships.
What does the author suggest about online learning?
It cannot replace the quality of direct classroom experience.
What is essential to humanize virtual engagements?
Structuring connection and asking personal questions.
What is a recommended approach for small group discussions in virtual settings?
Break into small groups of 3 every 30 minutes.
What should be minimized to enhance engagement in virtual meetings?
Screen sharing.
What type of questions help build intimacy in virtual meetings?
Relational and personal questions.
What is often lacking in traditional virtual meetings?
Engagement and interaction.
What is the primary purpose of a high-engagement virtual hour?
Create clarity and accountability through deeper engagement.
What should be displayed to create a more personal atmosphere in virtual meetings?
Images of the people attending.
What is the recommended structure for starting a high-engagement virtual meeting?
Eliminate waiting rooms and play background music.
What is a more effective question to start a meeting than discussing expectations?
Why was it important for you to come to this conversation?
What is the importance of asking about vulnerabilities in virtual meetings?
It fosters deeper connections and accountability.
What type of learning is most effective according to the text?
Social learning through live interaction.
True or False: Technology is inherently a delivery system for relatedness and meaning.
False.
What is the purpose of starting a meeting with a personal conversation?
To engage in a deeper and more personal conversation about the agenda
How long should the initial conversation in a meeting last?
9 minutes
After the initial conversation, what should participants be asked to comment on?
What struck you about the conversation you just had
What is the maximum time recommended for presentations during a meeting?
20 minutes
What should be avoided during small group discussions?
Giving advice to each other
What types of questions might be asked in a small group during an educational gathering?
- If I took these ideas to heart, what actions or commitments would it demand of me?
- What doubts or reservations do you have about these ideas?
What is a key ground rule for accountability in small groups?
Participants can pass or say ‘no’ to a request
What should participants do before ending their small group discussions?
Put their promises in the chat
Why is structuring peers and participants important in virtual meetings?
To mitigate the loss of incidental contact that occurs in live meetings
What should be acknowledged about virtual technology in meetings?
It is a useful and entertaining tool
What is a vital part of the consulting and work process regarding meetings?
Knowing which parts of a project can be handled virtually and which require in-person interaction
Fill in the blank: All closings end with some kind of _______.
[gift conversation]
How can the loss of personal contact in virtual meetings be partially mitigated?
By spending more time in small groups
